Service Desk Operations Specialist - US Remote

The Transaction Systems & Operations Specialist serves as the bridge between business operations and the systems that support transaction execution. This role is responsible for the administration, governance, configuration, optimization, and support of transaction-related platforms and operational technologies, including both legacy and future-state systems.

This individual combines platform administration expertise with a deep understanding of title, escrow, and transaction operations. They partner closely with operational teams to improve workflows, drive adoption, support organizational change, and ensure system capabilities align with business needs.

The ideal candidate is energized by helping employees succeed, enjoys solving operational problems, and has a systems-oriented mindset that allows them to understand how configuration choices, workflows, permissions, and process triggers influence downstream business outcomes.

Core Responsibilities

Platform Administration & Governance

• Serve as the primary administrator and subject matter expert for the Qualia platform and related operational systems.

• Manage user roles, permissions, security groups, and access controls while ensuring appropriate governance and compliance.

• Act as the gatekeeper for platform configuration changes, access exceptions, and role-based permissions.

• Maintain underwriter credentials, logins, and platform-level administrative settings.

• Ensure system integrity, security, and consistency across all regions and business units.

• Support platform transitions, enhancements, and technology adoption initiatives as systems evolve over time.

Operational Partnership & User Support

• Partner directly with escrow, title, and operational teams to understand business needs and translate them into scalable system solutions.

• Serve as a Tier 2 escalation resource for complex workflow, platform, and transaction support issues not resolved through self-service tools, training materials, supervisors, or standard support channels.

• Build trusted relationships with employees and operational leaders to promote adoption and continuous improvement.

• Identify recurring support trends and work with Learning & Development, operational leaders, and technology partners to improve training materials, job aids, FAQs, chatbot content, and knowledge resources.

• Troubleshoot operational and system challenges while balancing business requirements, platform capabilities, governance standards, and scalability.

• Recommend improvements that enhance both the employee experience and operational performance.

**Workflow & Configuration Management **

• Configure and maintain workflows, automation triggers, document packages, templates, and system settings across supported platforms.

• Evaluate how configuration decisions impact downstream processes, users, compliance requirements, and operational outcomes.

• Implement workflow enhancements and process improvements as business needs evolve.

• Support testing, deployment, validation, and rollout of new functionality, enhancements, and future-state technologies.

• Maintain documentation and standards related to system configuration, workflows, and operational processes.

Reporting & Business Insights

• Own and maintain platform’s native reporting capabilities, dashboards, and reporting packages.

• Partner with operational leaders to define reporting requirements and business metrics.

• Create visibility into operational performance, system utilization, and adoption.

• Leverage data and reporting to identify opportunities for process improvement and operational efficiency.

We are proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D

• 401(k) savings plan with company match

• Paid Time Off to Include Holidays , Vacation Time, and Sick Time

• Paid Family & Paternity Leave

• Life Insurance

• Business Travel Accident Insurance

• All employees receive access to LinkedIn Learning

• Employee Referral Program

• Adoption Assistance Program

• Employee Assistance Program

• Health and Wellness Program and Incentives

• Employee Discounts

• Employee Resource Groups

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages.

Anywhere Integrated Services’ Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).

Anywhere Real Estate Inc. (http://www.anywhere.re/)   (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran