Contact Representative (Seasonal) - Direct Hire, TERM

Summary

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): TS SC - Accounts Management Consider each location carefully when applying. You will be limited to 1 location choice. If you are selected for a location, that location will become your official post of duty. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding. Provides full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments. Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements. Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent. Requirements

Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. Key Eligibility Requirements: U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so. Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience working with records or documents (for example: banking and/or insurance) and applying established rules and procedures to manage customer accounts (for example: crediting and debiting, researching and/or adjusting accounts); Experience with face to face and/or telephone customer service (for example: collection agency, sales, etc.) that includes resolving problems and issues; Experience performing work using a computer (for example: Adobe Acrobat, Microsoft Word, Excel, Edge, or other search engines to research reference material) to locate and review records and reconcile discrepancies. OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a bachelor's or higher degree. OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience. AND You must also meet the following requirements: MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education For more information on qualifications please refer to OPM's Qualifications Standards. CONDITIONS OF EMPLOYMENT: These are full-time seasonal positions. The initial season is 6-8 months and can be extended. Tour of Duty: TODs vary by location as indicated in the vacancy by location breakout. There is not a guarantee you will be selected for the shift you prefer. See announcement verbiage for availability by location. Training may be conducted during a shift other than the one you were selected for. Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE). How You Will Be Evaluated

This position will be filled through the Direct Hire Authority. Under this authority, competitive rating, ranking, and veterans' preference procedures do not apply. For more information on Direct-Hire Authority visit: OPM Direct Hire Fact Sheet. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Referral: Applicants who meet the basic qualification requirements may be referred to a selecting official for consideration. Applicants will be referred on a first in, first out basis. Candidates may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices). We will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must be found "well qualified" for the position to receive special selection priority. Well qualified is defined as: experience that exceeds the minimum qualifications, demonstrated by meeting all the following competencies for this position. If you are selected, you will be subject to all requirements listed in the Requirements, Qualifications, and Additional Information sections of this announcement which includes, Prior Employment/Tax Checks, Fingerprint/Criminal History checks. Other Information

Suitability Requirements: Prior IRS Employment - Former employees will be subject to a screening of their prior conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the IRS from rehiring certain former employees who were removed from service. Tax Check - Must undergo a review of income tax verification. To check the status of your tax record go to: (https://www.irs.gov/individuals/get-transcript). If you are not in compliance, you will be determined unsuitable for employment with IRS. Fingerprint/Criminal History Check - This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov). Additional Information: Positions under this announcement are being filled using a Direct Hire Authority (DHA). Additional jobs may be filled from this announcement or any other source to fill these vacancies. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Alternative work schedule, staggered work hours may be available. Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages. Term Appointment: If you are a current federal employee on a permanent competitive service appointment and accept this appointment, you will voluntarily relinquish your permanent status and will not be returned to your previous position upon completion of appointment. You will not be eligible to apply for job announcements open to only permanent employees. Term Conversion Potential This Term Appointment has potential for conversion to a permanent appointment under the Restructuring and Reform Act (RRA) of 1998. To be eligible, you must apply and compete for a vacancy announcement that is in the same line of work and open to term employees. In addition, you must have completed 2 years of current continuous service under a term appointment (or any combination of term appointments under competitive procedures) and received at least a fully successful performance rating. We will be filling approximately 135 positions across the following business divisions and locations. More vacancies may be filled as needed in the following locations. Taxpayer Services: 135 vacancies for TS Accounts Management - Shifts vary by location and will be assigned upon selection. Tour of Duty hours for Day Shift are between 6AM and 6PM and Swing Shift hours are between 2PM and 1AM. Andover, MA: 8:00 AM to 4:30 PM Austin, TX: 6:30 AM to 3:00 PM Brookhaven (Holtsville), NY: 4:00 PM to 12:30 AM Cincinnati (Covington), KY: 3:30 PM to 12:00 AM Fresno, CA: 3:30 PM to 12:00 AM and 4:00 PM to 12:30 AM Kansas City, MO: 3:30 PM to 12:00 AM Memphis, TN: 3:00 PM to 11:30 PM Ogden, UT: 4:00 PM to 12:30 AM Philadelphia, PA: 4:30 PM to 1:00 AM