Customer Solutions Representative

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Dubuque, IA · HybridFull-time$17.5/hrSeen 1w agoSeen in employer's feed 2 days ago

Dubuque, IAHybridFull-time$17.5/hrSeen 1w agoSeen in employer's feed 2 days ago

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At a glance

Compensation

$17.5/hr

Location

Dubuque, IAHybrid

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Customer Solutions Representative at Kendall Hunt Publishing supports educators, administrators, bookstores, and students by handling inquiries, order processing, and troubleshooting across phone, email, chat, and ticket systems, while staying current on products and collaborating with internal teams in a fast‑paced, curiosity‑driven environment.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceOrder ProcessingCommunicationProblem SolvingResearchProduct Knowledge

Qualifications

Associate or Bachelor's Degree PreferredPrevious Customer Service Experience Preferred

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Tuition Assistance

Full job description

Customer Solutions Representative

Kendall Hunt Publishing Company

1 Positions

ID: 1870054

Posted On 09/22/2026

Job Overview

Are you naturally curious? Do you enjoy solving problems, helping people, and learning something new every day?

At Kendall Hunt Publishing, our Customer Solutions Representatives support educators, administrators, bookstores, and students using our educational products and services. No two days are exactly alike. You'll work with a wide variety of customers, product lines, and business situations, creating an engaging environment that offers continuous learning and professional growth.

We're looking for someone who is naturally curious, takes initiative, and enjoys solving problems. The ideal candidate is resourceful, adaptable, and comfortable managing a variety of tasks throughout the day while maintaining accuracy and excellent customer service. They communicate confidently and professionally by phone and email, enjoy helping customers, ask thoughtful questions to understand needs, and can remain positive and solution-focused in a fast-paced environment.

What You'll Do

Provide customer support through phone, email, chat, and ticket systems.
Assist customers with product inquiries, account setup, website registration, ordering, quotes, and order-related questions.
Process a variety of customer order types accurately and efficiently.
Research questions and troubleshoot issues.
Route specialized inquiries to appropriate internal teams when needed.
Stay current on products, procedures, and best practices.

What Makes This Role Unique

Every day brings new challenges, customers, and opportunities to learn.
You'll support products that help students and educators succeed.
You'll collaborate with accounting, sales, technical support, IT, inventory control, production, and warehouse teams to provide the best possible information to customers.
You'll be part of a team that values curiosity, continuous improvement, and customer-focused solutions.

Qualifications

Associate or bachelor's degree preferred, or equivalent work experience.
Previous customer service, order processing, or administrative experience preferred.

Why Join Kendall Hunt?

At Kendall Hunt Publishing, we believe great customer service starts with people who are eager to learn, willing to take initiative, and passionate about helping others. If you thrive on variety, enjoy solving problems, and want a role with long-term growth potential, we'd love to hear from you.

We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decisions in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Our companies offer:

Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years
Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
Affordable medical, dental, and vision insurance with company paid life insurance, short-term and long-term disability
Generous company match on 401(k) plan, as well as profit sharing
A generous PTO policy, plus paid holidays
Scholarship and tuition reimbursement