Nutrition Services Shift Coordinator

Holy Rosary Hospital

Full time

R179764

Job Description:

This position is responsible to lead the Culinary Services team or service line when other leadership is not on-site within the Culinary Services department while fulfilling the role of the Nutrition Care Associate.

This position may be responsible for ordering and rotating supplies, and for planning, organizing, and facilitating catering functions and/or leading a satellite café location. Supports facility efforts to improve the patient and guest experience.

Job Specifics:

Schedule: Full-time (40 hours per week)

Shifts: Primarily weekend shifts, working either 5:00 a.m. - 1:30 p.m. or 11:00 a.m. - 8:00 p.m., with rotating holiday coverage.

Benefits Eligible: Yes - Link to Benefit Details (https://intermountainhealthcare.org/careers/benefits)

Uniforms are provided

Top Candidates bring proven frontline leadership experience, with a demonstrated ability to supervise daily operations, coach team members, and ensure exceptional service and accountability.

Lead Through Service | Grow Your Career | Join a Team That Makes a Difference

Are you passionate about food, service, and the difference both can make in people’s lives? As a Nutrition Services Shift Coordinator on our Food & Nutrition Services team, you’ll help lead daily operations and support a positive experience for patients, guests, and caregivers through high-quality, nourishing meals and exceptional service.

In this role, you’ll step in to lead the Culinary Services team or service line when other department leadership is not on-site, while also fulfilling the responsibilities of the Nutrition Care Associate role. You’ll help keep operations running smoothly, support team coordination, and contribute to an environment centered on hospitality, healing, and connection.

Food is more than fuel; it’s comfort, care, and an important part of the patient experience. This role offers the opportunity to build leadership skills while expanding your experience in areas such as supply ordering and rotation, catering coordination, retail or café support, and service excellence. You’ll play an important part in supporting department operations and advancing efforts to improve the patient and guest experience.

Founded in 1910, Holy Rosary Hospital (https://intermountainhealthcare.org/locations/intermountain-health-holy-rosary-hospital) is a comprehensive acute-care hospital in Miles City that serves an 11-county region of eastern Montana. It includes physician clinics, a residential living community, hospice and palliative care services.

What does it mean to be a caregiver with Intermountain? Check out this video (https://youtu.be/4NWmzvtxZDA?si=fhwQlYWE59dbkpYy) and learn more and discover the “Power of We.”

If you are interested in learning more about this role or about Intermountain Health, click here to schedule time with me! (https://calendly.com/noel-newton)

Job Function

This position is responsible to lead the Culinary Services team or service line when other leadership is not on-site within the Culinary Services department while fulfilling the role of the Nutrition Care Associate.

This position may be responsible for ordering and rotating supplies, and for planning, organizing, and facilitating catering functions and/or leading a satellite café location. Supports facility efforts to improve the patient and guest experience.

Essential Functions

• Leads and maintains workflow of assigned area and ensures tasks are completed.

• Resolves immediate issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing. Escalates to manager as appropriate.

• Participates in orienting, training, scheduling, coaching, and leading employees as appropriate.

• Ensures that department standards for quality, sanitation, and safety are met.

• Communicates issues with the appropriate members of management.

• Contributes to achievement of consumer satisfaction goals, patient engagement goals.

• Responsible for implementing, under the direction of the Nutrition Services Manager, best practice, system-level initiatives.

Skills

• Nutrition

• Food Services

• Culinary Arts

• Diets

• People Management

• Service Recovery

• Customer Service

• Organizing

• Communication

• Reading

Essential Functions

• Leads and maintains workflow of assigned area and ensures tasks are completed.

• Resolves immediate issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing. Escalates to manager as appropriate.

• Participates in orienting, training, scheduling, coaching, and leading employees as appropriate.

• Ensures that department standards for quality, sanitation, and safety are met.

• Communicates issues with the appropriate members of management.

• Contributes to achievement of consumer satisfaction goals, patient engagement goals .

• Responsible to implement, under the direction of the Nutrition Services Manager, best practice, system-level initiatives.

Skills

• Nutrition

• Food Services

• Culinary Arts

• Diets

• People Management

• Service Recovery

• Customer Service

• Organizing

• Communication

• Reading

Qualifications

• Food Handler Permit or ServSafe certification is required by first day of work (required only in the states of Utah and Idaho).

• ServSafe certification obtained within 90 days of hire date if not current (Note: Caregivers who work only in call centers are exempt from this requirement).

• Demonstrated ability to read and communicate effectively in English.

• Demonstrated ability to lead and work independently as well as part of a team.

• Demonstrated ability to utilize safe food handling techniques, in all applications

• Understands workflow, prioritizes, uses timelines, understands deadlines

• Demonstrated ability to provide exceptional customer service (preferred)

• Understands modified diets (preferred)

• Demonstrated ability to utilize commercial cooking equipment (preferred)

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

• Remain standing for long periods of time to perform work.

• Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.

Location:

Holy Rosary Hospital

Work City:

Miles City

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.45 - $27.04

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

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Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

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