Victim/Witness Advocate Supervisor

Victim/Witness Advocate Supervisor

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Victim/Witness Advocate Supervisor

Salary

$86,736.00 - $108,035.20 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

594826

Department

Police

Opening Date

08/21/2026

Closing Date

8/30/2026 11:59 PM Pacific

• Description

• Benefits

• Questions

Description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

TheVictim Witness Advocate Supervisorleads the Police Department’s Victim Services Unit (VSU), overseeing the daily operations and professional development of a team of victim advocates. This role offers the opportunity to combine compassionate service with strong leadership by guiding staff, coordinating complex and high-risk advocacy efforts, and helping ensure victims receive timely, trauma-informed support and resources.

In addition to supervising day-to-day operations, the Victim Witness Advocate Supervisor plays an important role in shaping and strengthening victim services. Responsibilities include ensuring compliance with applicable laws and best practices, leading community outreach and education efforts, contributing to grant reporting and strategic planning, and building collaborative relationships with community organizations and partner agencies.

This supervisory-level position is ideal for an experienced victim services professional who is ready to take on a leadership role, navigate complex situations with sound judgment, and help advance a responsive, effective, and compassionate victim services program.

This isbothan internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Supervises, coordinates, and reviews the work of assigned staff; assigns tasks, coordinates schedules, monitors workload, and ensures goals and objectives are met.

• Coaches, trains, and develops staff; provides guidance, evaluates performance, and participates in corrective action or disciplinary processes as appropriate.

• Manages program budgets; monitors expenditures, recommends resource allocations, and participates in grant proposals and reporting.

• Oversees public outreach, education, and volunteer programs; prepares materials, conducts presentations, and maintains community partnerships.

• Provides direct advocacy and support to victims of crime; assists victims at crime scenes, hospitals, or other safe locations; provides information on victims’ rights and resources.

• Maintains accurate records, prepares reports, and ensures compliance with departmental policies, procedures, and legal requirements.

• Represents the VSU in meetings with internal and external stakeholders; serves as a resource to community partners and professional groups.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Education:

A Bachelor's degree from an accredited college or university with major coursework in criminal justice, public or business administration, social work, psychology, human services, or a related field.

Each full year of work experience in social work, counseling, or victim advocacy beyond the four-year requirement will substitute for one year of the required education (30 semester or 45 quarter-hour credits).

Experience:

Four years of increasingly responsible social work, counseling, or victim advocacy experience, including administrative and/or lead supervisory experience.

Master's degree in public or business administration will substitute for the administrative and/or lead supervisory experience

Licenses and Certifications:

Valid driver's license.

Requirements of the Position:

• Must successfully complete a background investigation meeting the standards required for non-sworn field personnel assigned to the Police Department, which may include fingerprinting, criminal history review, and other suitability assessments necessary for access to Police Department facilities and systems.

• Must successfully obtain and maintain required training and authorization for access to criminal justice information systems, including NCIC and NIBRS, within six months of hire.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Submit your completed application and all additional information/documentation requested through our job board at https://www.governmentjobs.com/careers/reno by August 30, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.comprofile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments, which include a Cognitive Abilities Test, a Situational Judgment Test, and an Emotional Intelligence Assessment, along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 40%

Cognitive Abilities Test = 30%

Situational Judgment Test = 30%

Emotional Intelligence Assessment = For informational purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on August 30, 2026. Please make sure to check for emails around this time, including your spam folder, so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.

• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.

• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.

• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.

• Changes or corrections to your responses cannot be made once your application packet has been submitted.

• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)

Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

In the event of tie scores, candidates will be provided a rank preference in the following order:

• City of Reno classified employees who are veterans

• City of Reno classified employees who are not veterans

• City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 [email protected].

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use thisHealth and Welfare Benefit Link (https://reno.gov/government/departments/human-resources/benefits.php) to learn more about the City of Reno's great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist us in evaluating your related work experience and education to determine if you meet the minimum qualifications for this position as outlined on the job posting.

Things to consider before you proceed:

•Resumes are not reviewed or considered in the evaluation process.

• All of your relevant experience must be clearly listed in the work experience section of your application.

• Unlike a resume which summarizes duties,your application should include detailed descriptions of your job responsibilities, tasks performed, and scope of work.

• Complete information assists us to accurately evaluate your qualifications, training, and experience.

• List multiple positions with a single employer separately within the work experience section.

•Failure to attach copies of required certifications, licenses, and/or proof of education beyond high school may result in disqualification during the minimum qualifications review.Proof of high school diploma does not need to be submitted.

• Information provided in your application may be verified.

By checking below, you confirm your application contains accurate, complete and truthful information. Any evidence of falsification or omission of material facts may result in disqualification from the recruitment process in accordance with Civil Service Rules.

• I confirm

02

Are you a current classified City of Reno employee?

• Yes

• No

03

Which of the following best describes your highest level of qualifying education?

• High school diploma or equivalent

• One year (30 semester/45 quarter hours) of college-level coursework in criminal justice, public or business administration, social work, psychology, or human services.

• One year (30 semester/45 quarter hours) of college-level coursework in a closely related field

• Two years (60 semester/90 quarter hours) of college-level coursework in criminal justice, public or business administration, social work, psychology, or human services.

• Two years (60 semester/90 quarter hours) of college level course work in a closely related field

• Three years (90 semester/135 quarter hours) of college-level coursework in criminal justice, public or business administration, social work, psychology, or human services.

• Three years (90 semester/135 quarter hours) of college level course work in a closely related field

• Four years (120 semester/180 quarter hours) or more of college level course work in criminal justice, public or business administration, social work, psychology, or human services.

• Four years (120 semester/180 quarter hours) or more of college level course work in a closely related field

• Master's degree or higher in public or business administration

• None of the above

04

Only answer this question if your course work is in another field related to this position.

How has your course work prepared you to perform the work of this position?

05

Education Documentation Requirements:

In order for education beyond high school to be considered in meeting the minimum qualifications and/or credited as part of the assessment process, you must attach supporting documentation to your application.

Important Guidance:

• Transcripts (official or unofficial) are highly recommended and preferred as they provide detailed information about coursework and area of study.

• A diploma may be accepted; however, diplomas alone may not provide sufficient detail to determine if your education is directly related to the minimum qualifications (such as not having a major listed, or being in a non-related field).

Applications submitted without documentation will be evaluated without consideration of education. If minimum qualifications cannot be met through work experience alone, the application may be rejected.

Have you attached transcripts or other verifiable education documentation?

• I have attached transcripts and/or diploma(s)

• I have not attached documentation. I understand that my education beyond high school will not be considered and my application may be rejected if minimum qualifications are not met through work experience alone

• I have not attached documentation. I understand that my education will not be evaluated or used in determining whether I meet the minimum qualifications

06

Which statement best describes your ability to obtain and maintain the required training and authorization to access criminal justice information systems, including NCIC and NIBRS, within six months of hire?

You must attach a copy of your certification in order to receive credit.

• I currently possess a valid NCIC certification

• I currently possess a valid NIBRS certification

• I have the ability to obtain and maintain the required training and authorization to access criminal justice information systems, including NCIC and NIBRS

• I am not able to obtain and maintain the required training and authorization to access criminal justice information systems, including NCIC and NIBRS

07

Which of the following best describes your qualifying paid work experience?

• I have less than four years of increasingly responsible social work, counseling, or victim advocacy experience.

• I have four years but less than five years of increasingly responsible social work, counseling, or victim advocacy experience.

• I have five years but less than six years of increasingly responsible social work, counseling, or victim advocacy experience.

• I have six years but less than seven years of increasingly responsible social work, counseling, or victim advocacy experience.

• I have seven years but less than eight years of increasingly responsible social work, counseling, or victim advocacy experience.

• I have eight years or more of social work, counseling, or victim advocacy experience

08

This is your opportunity to provide any additional details about duties you performed that may qualify toward the required experience. Only positions listed in the work experience section of your application will be considered.

For each employer where you gained qualifying experience, provide:

• The employer’s name

• Your job title(s)

• Clarifying details about your duties/responsibilities you performed that demonstrate how you meet the required minimum qualifications

If the information you provide in the work experience section and response to this question does not clearly demonstrate that you meet the specific experience requirements, you will not move forward in the recruitment process.

09

Do you have administrative and/or lead supervisory experience as part of your qualifying social work, counseling, or victim advocacy experience?

• Yes

• No

10

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

• Yes

• No

11

Which best describes your experience overseeing the operations of a victim services, social services, crisis response, or closely related program?

• I do not have experience overseeing the operations of this type of program.

• I have supported projects or program activities but have not been responsible for overseeing overall program operations.

• I have temporarily or intermittently overseen overall program operations.

• I have overseen overall program operations for less than one year.

• I have overseen overall program operations for one to two years.

• I have overseen overall program operations for two to four years.

• I have overseen overall program operations for four years or more.

12

In order to receive credit for the experience indicated in the previous question, please describe your experience overseeing program operations. In your response, include: • The name of the employer and your job title; • The type of program you oversaw; • Your specific responsibilities for overseeing program operations; and • The length of time you performed these responsibilities. Your response must provide enough detail for the evaluators to determine the depth, recency, and relevance of your experience. References to your resume or statements such as “see application” will not be accepted as a complete response.

13

How many years of work experience do you have supervising employees, including assigning and evaluating work, and conducting performance management?

• I do not have any experience working in this area

• Less than one year

• One year but less than two years

• Two years but less than three years

• Three years but less than four years

• Four or more years

14

Select all of the following functions you have performed as part of your routine responsibilities for at least one year or more. Select a task only if you personally performed the work on a recurring basis. Do not select tasks for which your experience was limited to occasional assistance, general familiarity, training, or oversight without direct involvement.

• Participated in the recruitment and selection of staff.

• Assigned work, established staff schedules, and monitored workflow.

• Trained, coached, and mentored staff.

• Established performance expectations and conducted performance evaluations.

• Addressed performance deficiencies and implemented corrective or disciplinary action.

• None of the above

15

To receive credit for the items selected above, describe your supervisory experience. In your response, include: • The employer and your job title • The number of employees you supervised • The supervisory functions you performed and • The length of time you performed these responsibilities. Your response must provide enough detail for the evaluators to determine the depth, recency, and relevance of your experience. References to your resume or statements such as “see application” will not be accepted as a complete response.

16

Select all of the following project management activities that you have performed as part of your routine responsibilities for at least two years or more. Select a task only if you personally performed the work on a recurring basis. Do not select tasks for which your experience was limited to occasional assistance, general familiarity, training, or oversight without direct involvement.

• Developed project plans, including goals, tasks, timelines, or deliverables.

• Coordinated the work of multiple employees, teams, departments, or external partners.

• Established priorities and monitored progress toward project or program deadlines.

• Identified project barriers or delays and adjusted plans as needed.

• Allocated or coordinated staff, equipment, funding, or other resources.

• Developed, monitored, or administered a project or program budget.

• Prepared grant applications, grant documentation, or grant-related reports.

• Collected or analyzed data to evaluate project or program outcomes.

• Prepared status reports, recommendations, or other documentation for management or stakeholders.

• Coordinated public outreach, education, training, volunteer, or community-based initiatives.

• None of the above

17

Describe the most complex project you have managed, including: • A brief description of the project and what made it complex • Your responsibilities • The outcome

Required Question

Employer

City of Reno

Address

PO Box 1900Reno, Nevada, 89505

Phone

(775) 334-2223

Website

https://www.reno.gov/government/jobs-recruitment.php

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