Policy Services Specialist

Policy Services Specialist

Pittston, PA | On-Site | Monday-Friday

Looking for a customer service position where strong performance can lead to additional earnings and long-term career growth?

Join a rapidly growing team supporting small-business owners with policy questions, account updates, billing needs, autopay requests, and other service-related concerns. This is not a sales position. Bonuses are based on delivering quality service and performing well in the role.

What Youll Gain

• Hourly pay plus performance-based bonuses

• Multiple daytime schedules to choose from

• Comprehensive training and continued coaching

• Opportunity to pursue professional insurance licensing

• Career paths into leadership and other departments

• Experience supporting small-business customers in a professional environment

A Typical Day

Youll speak with existing customers, listen carefully to their needs, provide accurate solutions, and document each interaction. Youll use dual monitors and multiple computer systems to research information, process updates, and work toward resolving customer needs during the first call.

You Could Be a Strong Fit If You Are

• Dependable, punctual, and ready to learn

• Confident communicating with customers by phone

• Patient and professional during challenging conversations

• Comfortable navigating several computer applications at once

• Motivated by performance goals and bonus opportunities

• Experienced in customer service, call centers, retail, hospitality, or a related setting

Ready for a customer service career that rewards your performance and gives you room to advance? Apply today.

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Job Type & Location

This is a Contract to Hire position based out of Pittston, PA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston,PA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.