Enterprise Voice Engineer

Job Description

We are seeking an experienced Cisco Unified Communications (UC) Engineer with expertise in Cisco voice technologies, automation, logging/analytics, and testing. The ideal candidate will support, maintain, automate, and validate enterprise voice services in a large-scale production environment. The ideal candidiate is a highly technical UC engineer who combines Cisco voice expertise, automation skills, Splunk analytics, and strong QA/regression testing discipline to ensure reliable and scalable communication services.

Skills and Requirements

• Strong hands-on experience with: o Cisco Unified Communications Manager (CUCM/Call Manager) o Cisco Unity Connection o Cisco Voice Gateways (ISR) o Analog devices and integrations (ATAs, fax, paging, elevator phones, emergency phones)

• Cisco certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent)

• Experience developing and executing AXL API scripts for automation, reporting, provisioning, and bulk administration

• Proficiency in Python, PowerShell, or similar scripting languages

• Experience using Splunk for log analytics, monitoring, dashboard development, troubleshooting, and operational reporting

• Strong understanding of SIP, SCCP, dial plans, call routing, voice quality analysis, and troubleshooting Experience supporting large enterprise voice environments

• Experience with Microsoft Teams Voice, Direct Routing, and SBC technologies

• Knowledge of Cisco Expressway and Webex Calling Experience in change management and production release validation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].