Health Navigator

Job Description

Insight Global is seeking a Health Navigator for one of their clients in the Chattanooga area within the healthcare insurance industry. This individual will serve as a proactive resource for health plan members by providing benefit education, disease prevention support, and guidance on available healthcare programs and services.

Skills and Requirements

• An Associate's degree in Education, Communications, a Health-related field, or equivalent work experience is required.
• 2+ years of experience in a customer service or member support role is required.
• Ability to work independently with minimal supervision while also functioning effectively in a team environment with shared responsibility, accountability, and collaboration.
• Strong verbal and written communication skills with the ability to educate and engage members regarding healthcare benefits, programs, and services.
• Demonstrated ability to manage multiple priorities, maintain organization, and effectively navigate system work queues in a fast-paced environment.
• Experience providing customer service, problem resolution, and support while maintaining a member-focused approach.
• Ability to research, analyze, and resolve inquiries related to member services, benefits, and healthcare programs.
• Comfortable conducting outbound phone outreach and building rapport with members to encourage participation in health and wellness initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].