Sr. Director, Strategy & Change, COFO

Description The Experience Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Inside the Chief Operating and Financial Officer (COFO) organization, the Sr. Director, Strategy & Change joins a new Data & AI function built to help COFO turn trusted data and AI into faster, smarter decisions across the business. You'll drive adoption of new capabilities, steer the team toward the highest-value opportunities, and turn COFO's wins into stories Salesforce can tell - working closely with leaders across the org and with the Customer Zero Marketing team. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing

• Lead adoption and change for COFO's data and AI work so new capabilities become part of how teams operate day to day, not an extra task on top of their jobs

• Build upskilling and enablement programs in partnership with Employee Success and DET so COFO teams can work confidently with data and AI

• Anticipate and address change fatigue and resistance, keeping the pace of change realistic and sustainable

• Broker reuse across process areas so a win in one area scales across the rest of COFO

• Help steer the portfolio toward the highest-value, highest-impact opportunities for COFO

• Quantify the value data and AI initiatives deliver and make it clear and visible to leaders

• Track adoption and value over time and feed learnings back into prioritization

• Turn COFO wins into clear Customer Zero stories, including the "making of," for use inside Salesforce and with customers and prospects

• Build a pipeline of internal case studies that can be published externally

• Partner with marketing to shape and share these stories, and develop content for COFO executives to present

• Bring back learnings from what customers and other teams are doing so COFO can apply them

• Set simple, consistent ways of working for how change and adoption get delivered across COFO

• Surface low-value process friction and push to remove it

You're Our Person If...

• You have 10+ years of experience in change management, transformation, or strategy, including leading programs at scale

• You have a track record of driving adoption of new technology or new ways of working in a large organization

• You have strong storytelling skills and can turn complex work into clear, compelling narratives for executives and customers

• You're a strong collaborator who can influence across many teams without direct authority

• You're comfortable leading through ambiguity and change fatigue in a fast-moving transformation

Even Better If...

• You have experience partnering with marketing, communications, or customer-reference teams

• You bring a fresh perspective on data and AI concepts and how to creatively articulate realized value

• You have experience with upskilling and enablement, ideally alongside HR or employee success teams

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.