Field Supervisor- Hartford County

FIELD SERVICE SUPERVISOR

Location: D47196 (Hartford South)

Status: Full-time

Pay Rate: $23.00 – $25.00 per hour (based on experience, training, and availability)

This role is key to supporting our officers, our clients, and our local operations.

Schedule & Availability

Primary availability is required after business hours and on weekends. May also be asked to cover the District Manager during business hours when in meetings and or on PTO.

Key Responsibilities

Field Service Supervisor primary responsibilities include, but are not limited to:

Conducting site visits (must have your own transportation) and interacting with clients

Managing scheduling and coverage to ensure adequate staffing at all sites

Responding to incidents and conducting investigations as needed

Providing training, coaching, and performance management for department staff

Completing necessary reporting, audits, and compliance-related tasks

Improving Officer/SSAM support and helping to reduce turnover

Protecting client relationships and supporting client satisfaction and revenue

Supporting better cost control by reducing overtime and reactive work

Communicating effectively with clients, Officers, and management

Handling employee needs such as uniforms, equipment, and related items

Performance Reviews & KPIs

Performance will be reviewed quarterly using the following performance indicators (KPIs):

Turnover rate

Overtime hours

Client and officer feedback

Site visit frequency

Task completion

Time management

ESSENTIAL FUNCTIONS

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.

• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.

• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.

• Assists in the submission of payroll and personnel information to the company as designated.

• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.

• Prepares, files, and submits various reports as required.

• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.

• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.

• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.

• May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience: High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies (as demonstrated through experience, training, and/or testing ):

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.

• Knowledge of security operations with an emphasis on patrol, inspection and response services.

• Knowledge of supervisory practices and procedures.

• Ability to provide positive direction and motivate performance.

• Understanding of a variety of security and safety devices and controls.

• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.

• Ability to track and maintain schedule assignments.

• Ability to be an effective team member.

• Ability to maintain professional composure when dealing with unusual circumstances.

• Courteous telephone manner.

• Ability to adapt to various sites and changes in post procedures.

• Ability to write routine correspondence, including logs and reports.

• Good organizational skills.

• Strong customer service and results orientation.

• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

• Directing and disciplining staff in a positive manner.

• May be required to work overtime without advance notice.

• Required ability to handle multiple tasks concurrently.

• Keyboarding, basic computer usage, and operating controls.

• Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.

• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.

• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.

• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.

• Close vision, distance vision, and ability to adjust focus.

• Regular use of vehicle for the performance of duties.

• On occasion may be required to perform stressful and physical activity.

• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.

• May be exposed to or required to handle sensitive and confidential information.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].