Telecommunications Supervisor

If your goal is to build a career that makes a difference and you have a passion for making a difference in the lives of South Carolina's youth, consider joining the dedicated people of the South Carolina Department of Juvenile Justice (DJJ).

MISSION: It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to impact and transform young lives, strengthen families, and support safer communities through targeted prevention and rehabilitation. JOB PURPOSE: Under direct supervision of the Public Safety Administrative Sergeant. Responsible for administrative duties required of a Telecommunications Supervisor in the TCC. Ensures that the TCC is in compliance with SLED and other established regulations and procedures. Responds to TCC emergencies by being on call 24 hours a day, 7 days a week. Responsible for the operation and maintenance of a secured communications network, which includes radio, NCIC and computer systems; supervises staff of telecommunications operators. Serves as the TAC for the agency.JOB RESPONSIBILITIES:

• Provides Telecommunications Operators with the required training including field training, continuous education, as designated by the Supervisor, the agency and/or division director.
• Serves as the TCC’s primary training officer.
• Informs subordinates of any changes in regulations and procedures, ensures coverage of TCC.
• Assists in the development of policies and procedures to cover equipment and dispatch procedures.
• NCIC duties to include ensuring that the agency comply by CJIS/ SLED guidelines, maintaining NCIC records-certifications, recertification and purging of records, and of the like.
• Validation of records, confirming statuses as a liaison to the community, serves staff and respective law enforcement agencies regarding recovery of wanted juveniles.
• Establishes NCIC protocols and updates as appropriate in the operations of the NCIC terminal and the TCOs.
• Maintains the Pre-registry Sex Offender account for SLED and ensures compliance with state law.
• Participates in SLED audits and maintains SLED compliance with the agency.
• Inspects equipment and ensures proper usage.
• Provides training for voice and data communications.
• Assists in the supervision of the installation, testing, maintenance and repair of all communication equipment.
• Assists in the maintenance and training regarding the Agency's ID system, troubleshoots any issues, deactivates IDs of employees who left the agency and sends out notifications for separated employees.
• Coordinates fingerprints and I.D. scheduling, gathers identifying documents for SLED submission, determining eligibility of individuals based on those findings.
• Plans, schedules and reviews work of subordinate staff, counsels with employees as appropriate.
• Conducts EPMS appraisal, interviews for new employees, administers corrective discipline for employees as needed, maintains appropriate documentation to support disciplinary actions and recommends disciplinary action to the supervisor when needed.
• Maintains employee information, identification and fingerprint cards.
• Conducts and oversees the DNA testing and fingerprinting of juveniles. Serves as administrator for the Livescan fingerprinting device.
• Oversees activities in logbooks, radio logs and NCIC files.
• Pulls criminal histories, driving records for Public Safety patrol officers and investigators.
• Maintains and inspects radio logs, NCIC logs; furthermore, makes the documents available for supervisory inspection when requested.
• Performs the duties of a Telecommunications Operator when needed and other related job duties deemed necessary by a Supervisor, Director of Public Safety and/or the Inspector General.

STATE MINIMUM REQUIREMENTS:

A high school diploma and journey-level work experience in the maintenance and repair of electronic communications equipment, in telecommunications or computer operations. An associate degree in a technical communications discipline may be substituted for the required experience.

Special Requirement: Class IV Telecommunication Operator certification by the Law Enforcement Training Council in accordance with 23-23-40 of the Code of Laws of South Carolina 1976.

ADDITIONAL REQUIREMENTS:

• Thorough knowledge of the layout and operation of voice communications systems.
• Knowledge of the practices and procedures used to operate a central telecommunication system.
• Knowledge of appropriate FCC and other rules, regulations and policies.
• Knowledge of SLED and FBI regulations in reference to NCIC and verification information. Skills in the operation of electronic voice and data communications equipment.
• Ability to supervise and train subordinates.
• Ability to communicate effectively.
• Ability to establish and maintain goo working relationships with others.
• Preferred experience as either a TAC or ATAC.

This is an essential position. Must be able to work 12-hr rotating shifts 24/7/365. Must be able to stand for prolonged periods of time to fingerprint and process agency staff and offenders. Must be able to communicate on the radio and phone. Must be able to effectively operate a computer and use a variety of databases to locate and share information with requesting agents/agencies.

This position performs job duties relating to the custody, control, transportation or recapture of youth within the jurisdiction of the Department of Juvenile Justice and the employee may have direct and indirect contact with youth within the jurisdiction of the Department of Juvenile Justice. Training applicable to these duties will be provided.

PREFERRED AGENCY REQUIREMENTS:

A high school diploma and six years of experiences with voice communications systems or central switchboard operations. An associate degree in technical communications discipline may be substituted for the required experience. Three (3) years as a certified SC CJA Telecommunications Operator and 2 years supervisory experience as a TCO. The South Carolina Department of Juvenile Justice offers an exceptional benefits package for FTE positions that includes:

• Public Service Loan Forgiveness Program
• Employee Assistance Program (EAP)
• Health, dental, and life insurance
• 15 days annual (vacation) leave per year
• 15 days of sick leave per year
• 13 paid holidays
• State retirement plans and deferred compensation programs
• Discount Programs such as TicketatWork and WeSave

Applications are incomplete if you fail to answer all supplemental questions, education, and work history. Incomplete applications are not referred to hiring managers. Applications are accepted until 5:00 p.m. on the stated closing date.

You will be asked to provide a certified transcript if selected for a position requiring a degree. A background investigation will be conducted that may include but is not limited to, criminal records, driver's license, and child abuse registry prior to an offer of employment. Additionally, a medical examination and drug testing may be required. Please provide an explanation for any gaps in employment. A resume may be attached to your application but not substituted for completing the work history section of the application.