Claims Adjuster

Description

The Property and Cargo Claim Adjuster is responsible for managing claims involving cargo loss, property damage, and auto damage across 48 states within a flatbed trucking operation. This desk-based role requires strong analytical skills, attention to detail, and the ability to resolve claims efficiently and in compliance with company policies and regulatory standards. Experience with bodily injury is a plus. The position is based in our Tulsa office.

Essential Duties and Responsibilities:

Claims Investigation & Evaluation

• Handle cargo, property, and auto damage claims from intake through resolution.

• Review documentation, photographs, driver statements, and other evidence to determine liability and damages.

• Manage the investigation process by determining what outside resources (e.g., appraisers, adjusters, forensic experts) are needed for each incident.

• Communicate effectively with drivers, vendors, first responders, customers, and third-party claimants.

Claim Resolution

• Negotiate settlements with claimants, vendors, and third parties.

• Identify and pursue subrogation and recovery opportunities.

• Use specific industry, company, and case knowledge to reach the best agreement for the operational success of Melton.

Documentation & Compliance

• Maintain accurate and detailed claim files, notes, and reports.

• Ensure compliance with federal, state, and industry regulations, including DOT and FMCSA standards.

• Stay current on regulatory changes and industry best practices.

Internal Collaboration

• Partner with Safety, Risk Management, Dispatch, and Operations to support investigations and loss prevention.

• Provide insights and recommendations to improve claims processes and reduce exposure.

Qualifications:

-Must have an active Claims Adjusters license and be willing to complete continuing education and training.

• Proven experience as a Claims Adjuster, property, cargo, and bodily injury experience preferred.

• Knowledge of the trucking and logistics industry, including relevant regulations and compliance requirements.

• Strong analytical and decision-making skills, with the ability to manage complex claims.

• Excellent negotiation and interpersonal skills, with the ability to communicate effectively with various stakeholders.

• Proficient in claims management software and Microsoft Office Suite.

-High school diploma required, college degree preferred.

-English/Spanish bilingual preferred but not required.

Physical Demands: It is necessary to talk, hear, sit, walk, type, and write. It is occasionally necessary to lift up to 25 lbs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.