Eligibility Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: Join our team in a key support role to assist with processing insurance verification and authorization, revenue cycle management, compliance and documentation as well as customer service and issue resolution. In this role you will provide support to ensure accurate billing, efficient revenue flow, and compliance regulations. If you are detail oriented with a quality first mindset, this position could be an excellent fit for you!

Job Responsibilities:

• Under general supervision, verifies enrollment status, makes changes to member/client records, and addresses a variety of enrollment questions or concerns.
• Responds, researches, and resolves eligibility and/or billing related issues involving member specific information; Works directly with clients, field marketing offices and/or local claim operations to achieve positive service outcomes.
• Maintains enrollment databases and coordinates transfer of non-electronic eligibility data.
• Monitors daily status reports assessing output for developing trends potentially impacting service levels.- Applies all appropriate considerations associated with technical requirements, legislative/regulatory policies, account structure and benefit parameters in addressing eligibility matters.
• Validates benefit plan enrollment information for assigned clients for accuracy and completeness; coordinates the distribution of membership ID cards and partnering with appropriate internal/external support areas involving any requests for ID card customization.
• Completes screen coding and data entry requirements related to the systems processes impacting the generation and release of member-specific and plan sponsor products (e.g., ID cards, change applications, audit lists, in-force lists, HIPAA certificates and various reports).
• Completes data entry requirements for finalizing new enrollment information as well as for changes and/or terminations.- When necessary, reviews and corrects transaction errors impacting eligibility interfaces and prepares eligibility/enrollment information for imaging.
• Interprets and translates client benefits and supporting account structure against internal systems/applications
• Determines and communicates standard service charges to internal/external customers related to paper eligibility activities; May include negotiating and communicating charges pertaining to non-standard services.
• Partners with other team functions to coordinate the release of eligibility and benefit plan information; reproduces group bills if requested by clients.

Required Qualifications:

• 1-3 years of data entry experience.
• 1-3 years of Microsoft Suite experience.
• 1-3 years of customer service experience.
• Must reside and work in Arizona

Preferred Qualifications:

• Familiar with Medicare and Medicaid coordination of benefits.
• Prior experience with insurance providers.
• Detail oriented and quality focused.
• Phoenix based

Education:

• High school diploma or equivalent.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is:

$17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.