Technical PM: Monetization Platform - Accounts & Entitlements

WHO WE ARE 🌍 Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does. Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work. We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow. WHAT WE'RE LOOKING FOR: We're looking for a Technical Product Manager to own Accounts & Entitlements, one of the core pillars of our Monetization Platform: what a customer can use and how much, and how that entitlement is granted, changed, and tracked. It's a greenfield mandate, sitting right at the boundary between Billing and our Products platform. It is what actually turns our pricing strategy into revenue, so this role sits close to the center of how Manychat monetizes. The role also carries Identity: who's allowed to act on an account, including service accounts and AI agents. This highly cross-functional role unites product thinking, growth strategy, and commercial insight, grounded in a deep understanding of core platform technology.

WHAT YOU’LL DO:

• Own the entitlement catalog and lifecycle: features, capabilities, limits, and how access is granted, changed, or revoked.

• Own account structure: provisioning, ownership, suspension, and deletion.

• Own usage metering: attributing usage to the right account and entitlement.

• Enable the Growth team to run experiments on entitlements and packaging in a near self-service way, without needing you or Engineering in the loop for every test.

• Maintain a tight, well-defined boundary and working partnership with "core" billing, so entitlements stay correct as pricing and packaging change.

• Own identity and access at a lighter level: authentication, roles, permissions, and membership for human users, service accounts, and AI agents.

• Prepare entitlements and accounts to support agentic commerce — AI agents purchasing, upgrading, or managing access on a customer's behalf.

• Partner broadly across the organization — Engineering, Design, Support, Legal, Security, Platform, and GTM among others — to keep the model coherent as we scale; this cross-functional reach is a key part of the role.

• Own key metrics: revenue protected through accurate entitlement enforcement, time for customers to get full access after a purchase or plan change, and customer-facing access issues (and the churn and support cost they drive).

WHAT YOU’LL BRING:

• 5+ years of Product Management experience and/or some deep knowledge in the domain, with hands-on ownership of accounts, entitlements, permissions, or packaging at companies offering recurring subscriptions with a complex catalog.

• Strong fluency in entitlements, account structure, or core monetization/billing platforms and their pricing/packaging adjacency — this is the core of the role.

• A track record of owning ambiguous, cross-functional, high-stakes initiatives end-to-end, and of actively seeking out feedback that challenges your own assumptions rather than confirms them.

• Comfort working directly with data models and engineering trade-offs — this is a technical PM role, not just a roadmap-and-stakeholders one.

• Ability to execute fast, prioritize effectively, and lead cross-functional teams toward measurable outcomes.

• Excellent communication skills — you can align a wide range of partners across the company, from Engineering and Billing to Support, Legal, Security, and GTM, around a shared model of accounts and access.

BONUS POINTS:

• Experience at a company spanning both self-serve and sales-assisted customers, where entitlement needs differ by segment.

• Background at a multi-product, subscription-based SaaS company.

• Experience with a systems-design or modeling exercise for an entitlement catalog or an organization/role model

• Identity/access-management background (RBAC, SCIM, IAM), or experience designing access control

WHY US?

• Shape one of the most strategic product areas at Manychat with global scale and visibility.

• Join a fast-growing SaaS company trusted by millions of creators and businesses.

• Work alongside world-class engineers and product leaders in a product-first culture.

• Competitive compensation, equity options, and benefits.

• A team that cares intensely, wins together, and dazzles customers every day.

WHAT WE OFFER: We care deeply about your growth, well-being, and comfort:

• Hybrid onboarding to start work remotely and relocation support for you and your family.

• Comprehensive health insurance for both you and your family.

• Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.

• Flexible benefits package to tailor perks that matters most for you.

• Hybrid work and generous leave options to prioritize your work-life balance.

• In-office perks, including free meals and snacks.

• Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.