Professional Licensing Representative (PLR1)

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our License Endorsement and Traffic Safety (LETS) section is recruiting for two (2) customer-focused Professional Licensing Representatives to join their team!

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you are an organized and self-motivated team player familiar with fast paced service and interpretation of policy, laws, and regulations, we invite you to apply! As a Professional Licensing Representative, you will review driver education voucher and professional licensing applications to ensure compliance with applicable requirements and maintain accurate records. You will provide exceptional customer service to voucher applicants and participating Driver Training schools by phone and in writing, offering guidance on application requirements and technical assistance. You will also maintain and update current information for applicants and participating schools, ensuring they have the resources they need to successfully navigate the application and licensing process. Your work will play an important role in protecting public safety while helping customers understand and access our agency’s services. Some of what you will do:

• Approve and deny applicants for voucher awards.
• Review driver training applications for voucher program participation.
• Maintains information for driver training education voucher applicants and current licenses in the department’s voucher management system.
• Process voucher program participation renewals.
• Assist driver training schools with submitting invoices and ensuring payment is received.
• Assist voucher applicants with questions related to program eligibility and distribution of awards.

What you will bring:Four (4) years of experience providing professional customer service in person, writing and/or by phone with the ability to remain calm and neutral, listen attentively to identify issues, and provide assistance to customers, to resolve complaints or questions using knowledge and interpretation of laws, rules and regulations.* OR Two (2) years of technical experience in a licensing or regulatory program.

*Up to two (2) years of education in Business or Public Administration may substitute year for year for experience.

Experience must include: • Two (2) years of experience and technical knowledge using Microsoft Office products such as Outlook, Word, Excel, PowerPoint, OneNote, and other common MS Office products.

• One (1) year of experience composing clear, professionally appropriate, technically correct, and step-by-step instructions or written responses to customers.
• One (1) year of experience and knowledge accessing, inputting, and maintaining records into multiple database systems with the ability to break down and sort data from various sources, identifying key information, trends and patterns.
• One (1) year of experience interpreting RCWS, WAC, laws, statutes regulations, rules, policies, and law codes and applying them in relevant work experience to communicate to customers/clients.
• The ability to:• Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
• Promote and support a respectful, equitable, and inclusive workplace for all employees.
• Promote and support respectful, equitable, and inclusive delivery of services to customers.
• Take action to learn and grow.
• Take action to meet the needs of others.

Experience can be gained concurrently.

What may help set you apart:• Experience with statewide online systems and applications, user interfaces, web-based online applications, and retrieving documents from department databases, systems, and records.

• Knowledge, understanding, or experience with specific driver training school, testing, endorsement, or safety licensing laws.
• Experience working with grants, vouchers, or similar financial based programs.
• Experience in a regulatory licensing environment.

Additional Requirements of Employment• This position requires you to work in our Olympia office on occasion to meet business needs.

• Prior to a new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations. For information about available accommodations, the interview process, or the position contact Nicole Walters.

Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.

How to Apply:• Select the apply button at the top of this job announcement.

Incomplete applications may disqualify you from eligibility for the position. Please ensure all application areas, including supplemental questions and attachments are fully completed.

Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email [email protected]. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.