(SIDA) Desktop Support Specialist, Level II - SMF

Job Description

Job Summary

• Install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees and will also be visible to customers.

Responsibilities

• Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment

• Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations

• Perform preventative maintenance on operational equipment

• Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction

• Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment

• Provide exceptional Customer Service to our Internal Customers

• Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise

• Update DASH cases

• Create status reports for Leadership on Field installations

• May perform other job duties as directed by Employee's Leaders

Skills and Requirements

3-5 Years of experience with Hardware Field Technician experience Knowledge of cabling infrastructure and its topologies Knowledge of Low Voltage cabling required Ability to troubleshoot and maneuver within Windows’ operating systems Ability to maneuver within Active Directory; moving work station object Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM) Knowledge in basic Network Troubleshooting Skilled in assigning applications and knowing where particular applications are coming from in SCCM Ability to demonstrate success with problem-solving abilities Skilled in strong Customer Service ServiceNow experience Airport Experience as a Field Technician or Hardware Technician

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].