Client Service Manager

Job Description

Insight Global is looking for Client Service Managers for a healthcare advocacy company in New Jersey, Mount Laurel. This is a permanent role that will report directly to the Client Service Director in the Account Management Division. The successful candidate provides service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team. The Client Service Manager wouldn't have direct reports but rather manage clients and those relationships. Types of clients are Labor Unions, public/private sector Insurance Carriers, Universities/Colleges, Municipalities, etc.

Skills and Requirements

• High School diploma or equivalent

• 4+ years’ experience in roles which are customer facing, client service, sales, operation, benefit administration, project management, or account management experience.

• 2-year experience, specifically focused in healthcare, health insurance, provider billing, client benefit or medical call center-based environment.

• Proficient in Word, Excel and other Microsoft applications

• Strong written and oral English communication

• Self-aware and professional

• Life and Health License in AZ (company paid) – must obtain within 6 months of employment.

• Proficient in Salesforce

• ADIP Training and Certificate

• 2+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required.

• Fully insured and self-funded Medicare, Supplement, or Medicare Advantage health insurance experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].