Mitra Performance & Analytics Associate

About Astro ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money. Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced. Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position Mitra Performance & Analytics Associate is responsible for generating actionable insights to enhance partner experience, engagement, and retention through qualitative research and data analysis. This role leads partner research initiatives, including surveys, Focus Group Discussions (FGDs), and in-depth interviews, to understand partner needs and identify improvement opportunities. Working closely with cross-functional teams, the Associate translates research findings into strategic recommendations that support business decisions and continuous improvement across the partner ecosystem. This role partners with cross-functional teams to identify partner needs, evaluate improvement opportunities, and support initiatives that strengthen partner engagement, satisfaction, and long-term retention.

Job Description:

• Lead qualitative research initiatives, including surveys, Focus Group Discussions (FGDs), and in-depth interviews, to understand partner needs, pain points, motivations, and overall experience.
• Design, execute, and analyze end-to-end partner satisfaction surveys, transforming research findings into actionable business insights and recommendations.
• Analyze partner feedback, experience, and retention data to identify trends, perform root cause analysis (RCA), and recommend initiatives that improve partner engagement and satisfaction.
• Conduct market and competitor benchmarking to evaluate partner programs, incentives, commission structures, benefits, and industry best practices, providing insights to support strategic decision-making.
• Develop regular reports, dashboards, and presentations to communicate research findings, performance trends, and business recommendations to key stakeholders.
• Collaborate with cross-functional teams, including Product, Operations, and other business functions, to implement, monitor, and evaluate partner experience and engagement initiatives.
• Support partner retention strategies by identifying attrition drivers, measuring initiative effectiveness, and recommending continuous improvement opportunities.
• Stay informed of emerging market trends, research methodologies, and analytical tools to continuously enhance partner insights and business impact.

Requirements:

• Bachelor's degree in Statistics, Psychology (preferably with psychometrics exposure), Market Research, Business Analytics, Social Sciences, or other related disciplines.
• Minimum 2 years of experience in qualitative research, customer/partner research, market research, or insights & analytics roles.
• Ability and flexibility to work mobile across Jabodetabek to conduct surveys.
• Strong understanding of qualitative and quantitative research methodologies, including survey design, questionnaire development, and research execution.
• Strong analytical and problem-solving skills with the ability to interpret research findings, identify trends, and provide data-driven recommendations.
• Proficient in Microsoft Excel and/or Google Sheets for data analysis, reporting, and presentation of insights.
• Excellent communication and stakeholder management skills, with the ability to present research findings and influence business decisions.
• Self-driven, detail-oriented, and curious, with a strong passion for understanding customer/partner behavior and driving continuous improvement.