Front Desk Administrative Support (Administrative Specialist II)-61007381

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

This position is headquartered at the Rock Hill Health Department (York County).

Under general. Perform Administrative Support duties for client service. Implements and adheres to agency/program policies and procedures for efficient service delivery. Provides quality customer service and maintains strict confidentiality.

• Meets, interviews and directs public health clients in accordance with program and agency policies. Answers telephones and schedules appointments or direct callers to appointment line if necessary. Provides front office/reception duties. Provides support for Administrative Program staff, Nursing staff as directed.

• Processes information, enters client information into applicable electronic applications, and completes medical record duties for clinic and audit purposes as needed. Provides support in medical records, ie: Medical Record release procedures in the Electronic Health Record (EHR )and intake of outside records.

• Follow established guidelines around customer service and cultural competency.

• Attends relevant program and agency training and meetings. Ensures necessary materials and resources are utilized. Prepares and submits reports as directed by supervision.

• Performs other related duties and special projects as assigned, including required travel if requested, and responds as directed during emergencies which may occur outside normal work hours, and travel if requested. State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation. Agency Additional Requirements: Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate. High School diploma or GED and (1) year of medical office/clinical clerical office experience. EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information. REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others. STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster. DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. IMMUNIZATION: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment. The South Carolina Department of Public Health offers an exceptional benefits package for Full Time Employees (FTE) positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.