Riverdale Animal Shelter - Customer Care Supervisor

Riverdale Animal Shelter - Customer Care Supervisor

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Riverdale Animal Shelter - Customer Care Supervisor

Salary

$51,646.40 - $72,321.60 Annually

Location

Riverdale Animal Shelter, 12155 Park Blvd, Brighton, CO

Job Type

Regular Full-time

Job Number

07631

Department

Animal Shelter & Adoption Ctr

Division

Animal Shelter

Opening Date

08/20/2026

Closing Date

9/3/2026 4:30 PM Mountain

Our Mission

To responsibly serve the Adams County community with integrity and innovation.

EEO

Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.

Position classification

Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.

• Description

• Benefits

• Questions

What Success Looks Like In This Job

The Customer Care Supervisor reports to and supports the Customer Manager to ensure competent, dignified care for both human and animal clients served at the Riverdale Animal Shelter. This is a working supervisor position responsible for the direct oversight of Customer Care staff, as well as the effective facilitation of shelter services to include adoptions, reclaims, intakes, animal records, referrals, financial transactions, and customer support for animal protection officers. The ideal candidate for this position is a positive minded, team player with demonstrated leadership abilities and a strong desire to support and serve both people and animals in a fast-paced shelter environment.

Examples of Duties for Success

• Perform all customer care-related services to include animal adoptions, admissions, pet licensing, retail, phone, and email inquiries on a daily basis.

• Assist the Customer Care Manager with updating and implementing policies and procedures that reflect best practices in animal welfare and help advance the shelter’s mission.

• Provide direct supervision and support for Customer Care staff.

• Assist with scheduling, hiring, training, coaching, and disciplinary action as required.

• Perform data entry and ensure accuracy of animal and patron records

• Answer phone and email inquiries and respond in timely manner

• Respond proactively to customer grievances and actively seek positive resolutions

• Maintain customer care-related documents, files, and supply inventories

• Assist with training and supervision of staff and volunteers helping with customer care operations

• Oversee reconciliation of daily monetary receipt balances at the end of each shift.

• Represent the shelter in a professional and courteous manner at all times.

• Operate within all local, county, and state guidelines and regulations.

• Represent Riverdale Animal Shelter in a professional and courteous manner at all times.

• Perform other related duties and responsibilities as required.

SUPERVISORY RESPONSIBILITIES:

• Exercises direct supervision over staff

Qualifications for Success

• A genuine passion for and enjoyment of working with people from a range of diverse backgrounds, ages, perspectives, and experiences

• Demonstrated commitment to diversity, equity, and inclusion.

• Professional experience in a customer service environment and a strong commitment to customer service excellence.

• Working knowledge of animal welfare, sheltering best practices, and a demonstrated commitment to the humane treatment of animals.

• Ability to exercise good judgment and maintain confidential information.

• Ability to model and facilitate open and productive communication with staff, patrons, and volunteers

• Ability to prioritize, problem solve, and address challenges in a constructive manner.

• Ability to successfully manage tasks within in a fast-paced environment.

• Exceptional work ethic to include consistent attendance and punctuality.

• Excellent listening, verbal, and written communication skills.

• Highly organized, detailed, and process orientated.

• Intermediate to advanced skill and experience with Windows operating systems.

• Strong clerical and administrative skills, including data entry.

• Proficiency in, or ability to learn, Chameleon data base system.

• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

More Qualifications for Success

Education and Training:

• High School Diploma or G.E.D.

• Bachelor’s degree in a related field is a plus.

Experience:

• A minimum of one (1) year of professional experience in a supervisory or management role exercising direct supervision of paid staff strongly preferred

• A minimum of one (1) year providing front-facing client or customer service required

• A minimum of one (1) years of professional or volunteer experience in animal welfare organization, veterinary clinic, or similar type of humane organization required

• At least one (1) year of experience in an open admissions animal shelter providing impound services for animal protection strongly preferred

• Proficiency with animal shelter data base/software systems strongly preferred

• Bilingual in both Spanish and English a plus

License or Certificate:

• Fear-free animal handling certified or the ability to become certified within 90 days of hire

• Background Check: Must pass a criminal background check.

• Work Environment:

• Work is performed throughout shelter and internal office settings

• Exposure to high noise levels, zoonotic diseases, potentially fearful/fractious animals, and/or animal bites/scratches

• Exposure to cleaning agents

• Work can be emotionally taxing.

• Physical Requirements:

• Occasional lifting and carrying of up to 40 pounds.

• Frequent computer use.

• Potential for standing, walking, sitting for extended periods of time.

• Bending, reaching, squatting, kneeling, pulling, pushing, and cleaning.

• Regular animal handling and restraint; regular handling of microchip scanners, syringes, and needles.

.

Adams County and the 17th Judicial District Attorney's Office complies with Colorado’s Job Application Fairness Act (“JAFA”). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant’s age, date of birth, or dates or attendance or graduation.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Benefits You Expect:

• AFLAC Supplemental Medical Insurance

• Basic Term Life & Optional Term Life Insurance

• Deferred Compensation Plan

• Dental/Vision/Medical Plans

• Generous Vacation/Sick leave

• Long-Term Disability

• Retirement Plan

• Short-Term Disability

Plus some you might not expect:

• Employee Assistance Program

• Employee Fitness Center

• Employee Health Clinics

• Flexible Work Schedules

• Recreation Center Discounts

• Training & Tuition Reimbursement Programs

• Wellness programs

• Lactation friendly certified workplace

01

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

• Yes, I understand and agree

• Yes, I understand but disagree.

02

A high school diploma or GED equivalent is required for this role. Do you meet this requirement?

• Yes

• No

03

This role requires a minimum of one (1) year providing front-facing client or customer service. Do you meet this requirement?

• Yes

• No

04

This role requires a minimum of one (1) years of professional or volunteer experience in animal welfare organization, veterinary clinic, or similar type of humane organization. Do you meet this requirement?

• Yes

• No

05

Fear-free animal handling certified or the ability to become certified within 90 days of hire is required for this role. Do you or can you meet this requirement?

• Yes

• No

06

A minimum of one (1) year of professional experience in a supervisory or management role exercising direct supervision of paid staff is strongly preferred for this role. Do you meet this preference?

• Yes

• No

07

At least one (1) year of experience in an open admissions animal shelter providing impound services for animal protection is strongly preferred for this role. Do you meet this preference?

• Yes

• No

08

Proficiency with animal shelter data base/software systems is strongly preferred. Do you meet this preference?

• Yes

• No

09

What do you think are the most challenging aspects of working in an animal shelter?

10

What are your thoughts, beliefs, and/or experiences regarding humane animal euthanasia?

11

How would you handle an upset customer?

12

Can you speak multiple languages? If yes, please indicate which language(s) and your proficiency.

Required Question

Employer

Adams County

Address

4430 S. Adams County Parkway, Suite C4000B Brighton, Colorado, 80601-8213

Website

http://www.adamscountyco.gov/careers

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