Document & Referral Specialist - Medical Office
Cerebral Palsy Association of the North Country
Malone, NYFull-time$18.39/hrSeen 2 days agoSeen in employer's feed 2 days ago
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Job overview
The role supports equitable, high-quality care at a Federally Qualified Health Center by handling documentation and referrals. It offers a predictable weekday schedule with no evenings, weekends or holidays, a supportive team culture, and a mission‑focused impact on patient continuity of care.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Document & Referral Specialist - Medical Office
Malone, NY (http://maps.google.com/maps?q=Malone+NY+USA+12953)
Job Type
Full-time
Description
Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.
Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays - Please note, this is a fully onsite position.
Pay Rate: $18.39 per hour
REPORTS TO:Practice Manager
Why You’ll Love Working Here
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Work-life balance:Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays
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Supportive team culture:Be part of a collaborative environment where everyone’s contributions are valued
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Mission-focused impact:Help ensure continuity of care for patients by managing key documentation and referrals
What You’ll Do
As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll:
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Manage incoming and outgoing referrals, including tracking scheduling and follow-up
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Process imaging and procedure orders
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Complete prior authorizations for tests, procedures, and DME
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Communicate with patients about referral appointments and missed follow-ups
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Understand insurance coverage and requirements for authorizations
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Track and retrieve medical records, diagnostic reports, and hospital notes
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Monitor and respond to incoming faxes, messages, and prescription lines
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Reconcile interface issues in the EMR
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Prepare professional correspondence to patients and providers
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Serve as backup receptionist when needed, greeting patients with warmth and professionalism
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Provide general administrative support to providers and nurses
Requirements
What We’re Looking For
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High school diploma or GED preferred
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1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
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Working knowledge of medical terminology preferred
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Strong customer service, phone etiquette, and organizational skills
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Comfort with computers, EMRs, and multitasking in a fast-paced environment
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Commitment to patient confidentiality and team collaboration
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Experience in a community health or FQHC setting is a plus
Why Choose Us?
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Daytime Hours Only– No weekends, nights, or holidays
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Generous PTO– Vacation, sick, personal time, and paid holidays
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Robust Benefits– Medical, dental, vision, FSA, 401(k), disability & life insurance
If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today!
Salary Description
$18.39 per hour
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