Customer Support Engineer

Drive Innovation in HVAC Energy Management as a Customer Support Engineer

Location : Kennesaw, GA | Schedule: 1st shift, Monday to Friday 8-hour standard day

Hybrid position | Payrate: $22.95

PDS Tech Commercial is partnering with a leader in the HVAC industry to hire a Customer Support Engineer who will play a critical role in delivering and supporting cutting-edge Energy Management Solutions . If you enjoy solving technical challenges, interacting with customers, and ensuring projects run smoothly, this is your opportunity to make a real impact.

Make an Impact

As a Customer Support Engineer, you will execute, support, and lead the delivery of energy management solutions to a diverse customer base. Your work ensures operational excellence, optimal energy performance, and superior customer experiences, directly contributing to the success of both clients and the company.

What You Will Do

• Provide exceptional support through calls, emails, tickets, and special projects

• Execute and lead delivery of energy management solutions under the guidance of the BAS Specialist Supervisor

• Review and interpret technical documents such as wiring diagrams and as-builts

• Analyze energy data and systems to identify opportunities for optimization

• Coordinate with field operations teams and support multiple customers following customized procedures

• Resolve issues by clarifying problems, exploring solutions, and escalating when necessary

• Maintain professional, positive communication and handle customer stress or conflicts effectively

• Complete all required documentation, work orders, and updates on time

• Display flexibility in shifts and multitask efficiently across multiple projects

Required Qualifications

• High School Diploma or equivalent plus specialized courses/short-term training (1 year or less) with minimum 2 years of experience , or

• Associate Degree, Technical/Business School Certificate/Diploma, Skilled Trades Apprenticeship, or other post-secondary training (2 years) with minimum 1 year of experience

• Technical support, customer support, or related experience

• Strong written and verbal communication skills

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and email systems

• Ability to work independently, organize tasks, and manage multiple priorities

• Dedication to delivering innovative building automation solutions and outstanding customer service

Preferred Qualifications

• HVAC, electrician, or building controls experience, including service coordination, technician, or dispatcher roles

• Experience with building automation systems and third-party integrations (BACnet IP, BACnet MS/TP, Modbus)

• Understanding of IP networking and computer fundamentals

• Ability to provide guidance to team members and contribute to process improvements

Apply Today

If you are a technically skilled, customer-focused professional with a passion for solving problems and delivering superior service, we want to hear from you. Join PDS Tech Commercial and help our clients achieve optimal energy performance while growing your career in the HVAC and building automation industry.

Pay Details: $22.95 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.