Last-Mile Operations - Delhi (contractual)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.As Fleet Coordinator – Last Mile, you will own day-to-day last-mile ground operations and real-time traffic control across our hubs and pickup/drop points in Delhi NCR — making sure passengers move smoothly between buses and cabs, cab operators deliver to standard, and your ground team runs like clockwork.

About The Role

• Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR.

• Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules.

• Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly.

• Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience.

• Coach and support drivers on FlixBus standards, app usage, and service expectations.

• Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates.

• Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team.

• Own last-mile cab operator governance — share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship.

• Track operator SLAs and KPIs, flag underperformance, and drive corrective action plans.

• Be the owner of last-mile passenger experience, ensuring a smooth transition from buses to cabs and cabs to buses.

• Monitor passenger feedback and complaints related to the last mile, close the loop, and drive continuous improvement.

About You

• 3–6 years of experience in ground operations, last-mile logistics, fleet coordination, transport operations, or a similar field (mobility, ride-hailing, e-commerce delivery, or aggregator platforms preferred).

• Proven experience managing frontline teams and third-party vendors or operators.

• Strong grasp of punctuality/SLA-driven operations and comfort working with real-time, on-ground decision-making.

• Data-literate — comfortable working with dashboards, spreadsheets, and reporting; able to turn numbers into action.

• Excellent stakeholder management and communication skills; able to hold operators accountable while maintaining strong relationships.

• Customer-first mindset with a bias for quick problem resolution.

• Working knowledge of Delhi NCR geography, traffic patterns, and transport hubs is a strong advantage.

• Willingness to work in shifts, be on-ground, and be reachable during operational hours.

• Bachelor's degree preferred; proficiency in English and Hindi.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Opportunity to work in a rapidly scaling start-up .

• Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes.

• Hone your stakeholder management skills by interacting with international stakeholders.

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.

If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!