Senior Operations Executive (Services)

Financial operations

• Own the end-to-end invoicing cycle: tracking invoices, tracking collections, chasing overdue payments and keeping ageing under control, ensuring vendors are paid on time.
• Run monthly reconciliations across CRM and accounting records and investigate any variances.
• Process agent and partner commissions accurately and on schedule, including verification against signed agreements.
• Manage supplier and vendor payments - validating documentation, tracking approvals and maintaining a clean payables position.

Operations and process

• Own a defined set of operational processes end to end, including the documentation, the SLAs and the handoffs between teams.
• Coordinate with external parties - government departments, PRO service providers, banks, developers and vendors - to move cases forward.
• Maintain data quality in the CRM and operational trackers so reporting can actually be trusted.

Customer Experience

• Handle escalated client issues that front-line teams cannot resolve and see them through to a closed outcome.
• Track complaint themes and turnaround times and use them to push for the underlying fix rather than repeat firefighting.

What We're Looking For

• 6+ years in operations, finance operations or a blended ops role, ideally in real estate, proptech, fintech or professional services.
• Practical financial operations experience - invoicing, reconciliations, collections or commissions. You should be comfortable being asked why a number doesn't tie out.
• Advanced Excel or Google Sheets: pivot tables, lookups, conditional logic and building a working model without help.
• Hands-on CRM experience (Salesforce preferred)
• A track record of improving a process, with numbers attached: time saved, errors reduced, cost recovered.
• Strong written and verbal English language.