Front Office Assistant

Boca Raton

Part time

REQ22622

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Position Summary:

Florida Atlantic University is seeking a Front Office Assistant. - Boca Raton, FL.

This position reports directly to the Front Office Coordinator and is responsible for executing tasks to facilitate the smooth flow of patients through the clinic, from point of inquiry through to check out, in a HIPAA compliant, professional and welcoming matter.

Summary of Responsibilities:

• Schedule appointments appropriately based on the following factors: patient availability; urgency of symptoms; clinic priorities; and the availability of medical and dental staff.

• Develop a thorough understanding of where and how information is stored in multiple Electronic Health Records systems to identify whether a patient is eligible for services.

• Apply a working knowledge of insurance plans accepted by SHS to verify patients’ medical and/or dental insurance status and obtain plan details to ensure that patients are billed correctly.

• Consider the type of visit being scheduled to direct patients on next steps, such as completing appropriate intake forms and how to navigate the patient portal.

• Verify that appropriate intake forms have been completed and that appropriate identification and insurance documents are on file.

• Assess whether late arrivals can be accommodated. For walk-in patients, use professional judgement to decide whether to schedule a triage, schedule an appointment, or consult the nursing team for further advice.

• At check-out, schedule follow-up appointments as necessary.

• Answer questions from prospective students on immunization compliance requirements and report any common barriers faced by students to the Front Office Coordinator.

• Review all faxes received through electronic inboxes in multiple Electronic Health Record Systems and assign appropriately.

• Interpret out-of-hours nurse reports received via fax and assess whether the chief complaint is clinical or administrative in order to assign to the correct team.

• Review radiology reports received via fax and attach to the original radiology order to ensure timely and accurate communication of results.

• Scan and index any paper-based patient documents, as well as electronic documents sourced from outside the Electronic Health Records Systems’ ecosystems

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Minimum Qualifications:

FAU degree-seeking undergraduate student with a minimum of six credit hours (or twelve if international) and a 2.0 GPA required.

Salary:

$15 per hour.

Temporary Student

College or Department:

Division of Student Affairs

Location:

Boca Raton

Work Days and Hours:

Monday - Friday 8am - 5pm. Up to 20 hours per week.

Application Deadline:

2026-09-03

Special Instructions to Applicant:

This is a part time position.

APPLICATION DOCUMENTS REQUIRED:

Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [email protected]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

Florida Atlantic University is Where Tomorrow Begins.

As a nationally recognized Carnegie R1 research institution and one of only 13 universities nationwide to also hold Carnegie designations for Opportunity and Community Engagement, Florida Atlantic is advancing discovery, driving economic growth, and preparing graduates to lead in a rapidly changing world.

As South Florida's Hometown University, Florida Atlantic serves as a destination for learning, culture, athletics, and community engagement. Through NCAA Division I athletics, world-class performing arts and cultural events, public lectures, gallery exhibitions, environmental education programs, and one of the nation's largest Osher Lifelong Learning Institutes, Florida Atlantic welcomes thousands of residents, visitors, and learners to its campuses each year.

From inspiring environmental education programs to providing enriching experiences for retirees, professionals, families, and sports fans, Florida Atlantic is deeply connected to the communities it serves. Through these experiences and partnerships, the university helps strengthen the region's cultural vitality, workforce, economy and quality of life.

For more information, visit www.fau.edu .

In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial (http://fau.edu/jobs/applicant-resources/) . To contact Recruitment Services, send an e-mail to [email protected].

Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic’s Office of Civil Rights and Title IX at 561-297-3004 or send an email to [email protected]. To contact Human Resources, please call 561-297-3057 or email [email protected]. For communications assistance, call 7-1-1.

Clery Act Information (https://www.fau.edu/police/clery.php)

Consumer Information

Visit Florida Atlantic's Consumer Information (https://www.fau.edu/finaid/resources/other-resources/#consumer-info) page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid.

Florida Statute 1010.35 - Screening Foreign Researchers

Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.

Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.