Loss Mitigation Specialist

Description We are looking for a Loss Mitigation Specialist to support mortgage servicing operations in Coppell, Texas. This Contract position focuses on reviewing delinquent loan situations, evaluating workout options, and helping ensure borrowers are guided through available resolution paths with accuracy and professionalism. The role requires strong attention to detail, sound judgment, and the ability to manage sensitive financial information in a fast-paced environment.

Responsibilities:

• Review delinquent mortgage accounts to determine appropriate loss mitigation solutions based on investor and company guidelines.

• Communicate with borrowers to gather required documentation, explain available assistance options, and provide timely status updates.

• Analyze financial information to assess eligibility for repayment plans, loan modifications, forbearance arrangements, or other resolution programs.

• Maintain accurate records of account activity, supporting documents, and decisions within servicing systems.

• Coordinate with internal teams to move files through the evaluation and approval process efficiently and in compliance with established procedures.

• Monitor assigned cases to ensure deadlines are met and follow-up actions are completed promptly.

• Resolve issues that may delay application reviews by identifying missing information and working with relevant parties to obtain it.

• Support operational updates and process-related changes within servicing workflows when needed. Requirements • Experience working in loss mitigation, mortgage servicing, collections, or a closely related financial services function.

• Knowledge of loss mitigation programs, delinquency management practices, and borrower assistance processes.

• Ability to review financial documents and make accurate assessments based on defined guidelines.

• Strong written and verbal communication skills with the ability to handle sensitive borrower interactions professionally.

• High level of accuracy, organization, and time management in a deadline-driven environment.

• Proficiency with computer systems and data entry tools used for case tracking and documentation.

• Capability to work independently while also collaborating effectively with cross-functional teams. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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