Professional Development Coach - Norfolk, VA

Position Description & Qualifications

Participates in and conducts leadership development coaching and training programs designed to enhance organizational effectiveness and workforce performance. Works together with leadership to track training requirements and application within their designated area of responsibility and contributes to the design of new development initiatives, as well as enhancements to existing programs. Familiar with standard concepts, practices, and procedures related to leadership development, coaching, adult learning, and organizational performance improvement.

Rely on experience and judgment to plan and accomplish goals, perform a variety of professional development and coaching tasks, and provide guidance to leaders at multiple organizational levels. May lead and direct the work of others in support of leadership development initiatives. A wide degree of creativity, latitude, and independent decision-making is expected.

Serco-NA is seeking an experienced Professional Development Coach in Norfolk, VA, to support leadership development and organizational effectiveness within Navy-owned shipyards.

As a Professional Development Coach, you will provide personalized coaching, leadership development, and training support to shipyard supervisors, managers, and leadership teams, fostering professional growth and improving operational excellence across critical naval maintenance and repair operations.

This opportunity is contingent upon your ability to obtain and maintain an active DoW Secret security clearance.

In this role, you will:

• Provide tailored coaching to shipyard supervisors and managers, focusing on leadership development, strategic decision-making, communication, and interpersonal effectiveness.

• Conduct and facilitate leadership, management, and professional development training programs.

• Track and monitor training and coaching requirements, completion status, and development plans within assigned areas of responsibility.

• Support leaders in identifying areas for improvement, establishing actionable development goals, and achieving measurable results.

• Assist in the design, implementation, and continuous improvement of leadership development programs and training curricula.

• Guide leaders in managing workplace challenges, conflict resolution, and team development to foster a collaborative and productive work environment.

• Support organizational change initiatives by helping leaders align teams with strategic objectives and maintain operational continuity.

• Deliver training modules on leadership best practices, communication, time management, and workforce development tailored to the shipyard environment.

• Evaluate coaching and training effectiveness through assessments, feedback, and performance metrics, providing recommendations for continuous improvement.

• Lead and support special projects related to leadership development, workforce training, and organizational effectiveness.

• This is a hybrid position requiring some telework and a minimum of 3 days per week in an industrial work environment.

To be successful in this role, you will:

• The ability to obtain and maintain an active DoW Secret security clearance.

• A U.S. citizenship is required .

• A Bachelor's degree in Leadership, Organizational Development, Psychology, Human Resources, Education, Business Administration, or a related field; or a minimum of 10 years of experience in a related field with a coaching certification.

• 5 years of experience in leadership development, professional coaching, organizational development, workforce training, or a related field.

• Coaching certifications (ICF, Gallup, InsideOut Development Coaching, or equivalent) required.

• The ability to travel occasionally to supported shipyard locations as required (up to 10%).

• Knowledge, Skills, and Abilities

• Exceptional communication, facilitation, presentation, and interpersonal skills.

• Strong knowledge of leadership principles, coaching methodologies, adult learning concepts, and team dynamics.

• Experience designing, delivering, and evaluating professional development and training programs.

• Ability to influence and build credibility with employees and leaders at all organizational levels.

• Proficiency in conflict resolution, change management, and organizational effectiveness strategies.

• Ability to exercise independent judgment and manage multiple priorities in an industrial environment.

• Strong analytical, organizational, and problem-solving skills.

Candidate must be able to wear a hard hat and steel-toed shoes, lift up to 40 pounds, and safely climb and descend ladders.

Additional Desired Experience and Skills

• Knowledge of U.S. Navy shipyard operations, policies, procedures, and workforce development practices.

• Experience supporting leaders in complex, high-stakes industrial, manufacturing, military, or government environments.

• Proven track record of delivering impactful leadership development, training, and coaching programs.

• Experience working with large organizations undergoing transformation or culture-change initiatives.

• Familiarity with training management systems and workforce development metrics.

• Strong knowledge of Microsoft Office, including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.

Serco supports critical missions for the U.S. military and federal government. We offer the opportunity to contribute to meaningful work that directly impacts national defense while collaborating with experienced professionals committed to operational excellence and mission success. If you are ready to take the next step of your career path, apply today!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .