M365 Project Manager/ Scrum Master

M365 Project Manager (M365 Team)

Washington DC- Onsite

Application deadline: 10/21/2026

Per Federal Contract U.S. Citizenship Required

Performance Period: Through the end of the year, with the possibility of extension

W2 with benefits or C2C

Position Requirements:

Lead and manage both operational and project-based work for the M365 team using Kanban methodology. This role combines Scrum Master facilitation with hands-on project management to ensure efficient delivery of services and initiatives across Microsoft 365 platforms and related enterprise tools.

Key Responsibilities:

Scrum Master/Agile Facilitation

• Facilitate daily stand-up meetings and ensure team alignment on priorities

• Manage Kanban board, ensuring workflow optimization and WIP (Work in Progress) limits

• Remove impediments and blockers to team productivity

• Coach team members on Agile/Kanban best practices

• Facilitate retrospectives and continuous improvement initiatives

Project Management

• Plan, execute, and deliver M365-related projects on time and within scope

• Develop project schedules, resource plans, and risk mitigation strategies

• Coordinate with stakeholders across IT and business units

• Provide regular status updates to leadership and stakeholders

• Ensure proper documentation and knowledge transfer

Operational Management

• Oversee day-to-day operational work for M365 services

• Prioritize and triage incoming requests and incidents

• Manage service level agreements (SLAs) and operational metrics

• Coordinate maintenance windows and change management activities

• Support capacity planning and resource allocation

Required Qualifications

• 5-7 years of experience in IT project management or Scrum Master roles

• Proven track record managing both operational and project work simultaneously

• Experience facilitating Agile ceremonies in a Kanban environment

Technical Knowledge

Core Technologies:

• Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive, Copilot)

• Email Security & Flow Management (e.g., Proofpoint)

Certifications Preferred:

• PMP, CAPM, or equivalent project management certification

• ITIL Foundation v4

Skills

• Strong understanding of Kanban methodology and metrics

• Excellent facilitation and servant leadership abilities

• Experience with project management tools (GitLab, Jira)

• Strong stakeholder management and communication skills

• Ability to manage competing priorities in a fast-paced environment

• Risk management and problem-solving capabilities

Preferred Qualifications

• Familiarity with PowerShell scripting for M365 automation

• Experience with Microsoft Graph API

• Previous experience in hybrid cloud environments

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.