Head of Operations

About Two Two is bringing the very best of B2C e-commerce to B2B. We’re passionate about building solutions that enable B2B Merchants to sell more, faster, and more efficiently. Our goal is to become the world’s largest B2B payment solution by 2030. We’re backed by the very best VCs in the world - raised over €30m from Sequoia, Shine, Local Globe, Antler, Posten and influential angel investors in Fintech. Two is built by a passionate and energetic team with second-time founders with successful exits. We are a small, but mighty team leading Two into new countries. We have a global mindset, but deeply understand local nuance. We are entrepreneurs at heart, problem-solving to launch new countries end to end. We are team players that execute diligently from ideation to reality. We believe in diversity in opinions and ideas and expect all employees to think like an owner. Location Two is a remote-friendly company with a flexible working policy that supports both onsite and remote collaboration. For this role, our ideal candidate would be based in Oslo. About the role The Operations team at Two comprises several verticals including Customer Support, FinOps, and Collections. We are looking for a highly motivated and detail-oriented Head of Operations to drive operational excellence across our key processes and ensure smooth day-to-day execution as we scale within the FinOps and Collections space. This role involves overseeing critical operational workflows - such as payments, collections, and related financial processes - while continuously improving efficiency, accuracy, and compliance. You’ll be responsible for identifying opportunities for automation and leveraging AI-driven tools and insights to enhance decision-making, streamline processes, and improve performance across teams. Success in this role requires strong analytical, communication, and leadership skills, along with a structured approach to problem-solving and a proactive mindset for continuous improvement. Responsibilities

• Oversee and optimize core operational processes across multiple verticals, including payments, collections, and related support functions.

• Develop, document, and refine operational policies, procedures, and workflows to improve accuracy, scalability, and efficiency.

• Identify and implement automation opportunities, including AI-powered solutions that enhance process efficiency, forecasting, and decision support.

• Monitor operational performance through data-driven KPIs and SLAs, ensuring consistency and accountability across teams and partners.

• Lead and deliver non-technical projects focused on operational or commercial improvements.

• Collaborate cross-functionally with finance, product, engineering, and customer support to ensure seamless execution and continuous process improvement.

• Design, build, and deploy end-to-end AI agentic platforms to automate operational processes and optimize customer journeys.

• Serve as the internal sounding board for product teams, rigorously testing and refining AI-powered tools and prototypes to ensure operational readiness before engineering scales them into the core product.

• Support servicing agents with complex queries and automation challenges, helping remove blockers and enabling higher efficiency across teams.

• Maintain compliance with relevant laws, regulations, and internal risk policies.

• Act as a key contributor to the wider operations strategy, helping shape how Two delivers a best-in-class experience to customers and partners.

• Lead, manage, and upskill junior team members to become autonomous in problem-solving by leveraging AI and automation tools.

Requirements

• Passion for building best-in-class operations with a proven track record of driving measurable improvements at scale.

• Strong analytical skills and attention to detail - you can spot issues and dive deep to solve problems.

• Proactive and autonomous - able to quickly understand complex workflows and take ownership of processes, identifying what needs to be done and driving improvements independently.

• Comfortable leveraging AI tools, large language models (LLMs), automation platforms and data tools to streamline workflows and enhance decision-making.

• Proven experience building and deploying autonomous agents or AI-driven platforms that deliver measurable process improvements.

• Strong product-ops mindset: capable of bridging the gap between operational needs and technical implementation by stress-testing product features before full-scale roll-out.

• Strong communication and collaboration skills to work effectively across teams and with external partners.

• Experience in start-ups, payments, or business lending is a plus, but not required.

Benefits

• 5000 NOK annual allowance to spend on anything that will contribute to your mental or physical health

• 5000 NOK annual allowance for learning and training

• 5000 NOK support for a mobile phone every 24 months (from your 6th month anniversary)

• Employee equity scheme - have a real stake in the company’s success

• Work on a cutting-edge B2B payment system, shaping the future of business to business payments

• Work from abroad for up to 30 days per year

• Enjoy heavily discounted meals at our Oslo office canteen

Recruitment Process Our interview process is structured, fair, and designed to help you showcase your strengths.

• Introductory conversation with Operations Manager (30 mins)

• Interview with the VP of Operations (45 mins)

• Practical case study and presentation

• Final interviews