PATIENT SERVICES REPRESENTATIVE II ( UT Health RGV Multispecialty - Harlingen)

Position Information

Posting NumberUTHRGV29

Working TitlePATIENT SERVICES REPRESENTATIVE II ( UT Health RGV Multispecialty - Harlingen)

Number of Vacancies1

LocationHarlingen, Texas

DepartmentSchool of Medicine / Ambulatory Operations

FTE1.0

FLSANon-Exempt

Scope of Job

To coordinate clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTRGV services for new and returning patients. To ensure and create a positive patient experience by consistently exceeding expectations in customer services and patient care. To provide high level customer service consistently with both internal and external customers, while upholding UT Health RGV’s mission, values, and promoting our service lines.

Description of Duties

• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.

• Answers calls accurately and with exceptional customer service at all times.

• Oversees and performs registration and check-in/out functions

• Ensures caller’s needs are met and accurate information is obtained.

• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.

• Acts as patient advocate and liaisons with various departments to meet mutual goals.

• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.

• Addresses concerns of patients, provides service recovery, and escalates issues as needed.

• Coordinates financial counseling for day surgery.

• Completes reminder calls to patients for scheduled appointments.

• Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.

• Provides out-of pocket cost estimates to patients.

• Counsels patients about unpaid bills and may collect fees for balances due on the account.

• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

• Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter.

• Provides administrative support utilizing knowledge of medical terminology and procedures in a clinic or laboratory environment.

• Obtains and documents information required for third party reimbursement.

• Ensures compliance with Medicare and third-party coverage.

• May prepare correspondence, billing, and reports.

• Communicates with patient, referral source, physician and clinical staff regarding any obstacle to access or authorization

• May train other staff in performing needed duties.

• Ensures and maintains high level of customer service to all internal and external customers.

• May be required to provide coverage at various clinical sites as needed.

• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

High School Diploma or equivalent.

Preferred Education

Bi-lingual (English/Spanish)

Licenses/Certifications

Preferred: Completion of Medical Office Specialist certificate program or Medical Administrative Assistant or closely related.

Required Experience

• One (1) year of experience related to the duties performed in a hospital or clinic setting,or

• Three (3) year of the required experience with a certification as Medical Office Specialist, Medical Administrative Assistant or closely related.

Preferred Experience

None.

Equipment

Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Office/Clinical Environment; some travel and weekend work may be required. May be exposed to airborne illnesses when coming in contact with patients. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to sit for long periods of time. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.

Other

Tact, diplomacy, discretion, and confidentiality of medical information required in all matters.

Physical Capabilities

N/A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date10/05/2026

Grant Funded PositionNo

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Gender

*Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of Human Resources.

Quick Linkhttps://careers.utrgv.edu/postings/52455

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you now, or previously, employed by The University of Texas System or any of its institutions?

• Yes - I currently am employed by the UT System or its institutions

• Yes - I have previously been employed by the UT System or its institutions

• No - I have never been employed by the UT System or its institutions

• Are you a current UTRGV employee?

• Yes

• No

• Please select your highest level of completed education.

• 6th grade education

• 10th grade education

• High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

• Bachelors Degree from an accredited university

• Masters Degree from an accredited university

• Ph. D. or other terminal degree from an accredited university

• None of the above

• Please provide the field of study for your education:

(Open Ended Question)

• Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

• Less than 1 year

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• 6 years

• 7 years

• 8 years

• 9 years

• 10 years

• Over 10 years

• Do you meet the minimum requirements for this position?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Unofficial Transcripts

• Reference Letter 1

• Reference Letter 2

• Reference Letter 3

• Certifications and Licenses

• Training Certificates

• Other Document

• List of 3 References

• Unofficial Transcripts 2

• Unofficial Transcripts 3

• Letter of Interest

• Unofficial Graduate Transcripts

• Additional Document