Message Center Operator
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At a glance
Job overview
Saint Francis Hospital, a member of Trinity Health, seeks a Message Center Operator to manage a multi‑line telephone console, operate the public address system, handle code situations, provide patient information, deliver excellent customer service, and coordinate security escorts during the evening shift.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full timeShift: Evening Shift Description: Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be Responsible For:
- Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
- Operates public address system as requested.
- Identifies and responds to “code” situations.
- Provides routine approved patient information to callers and refers other inquiries to supervisor.
- Provides excellent customer service to all callers.
- Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.
Minimum Requirements:
- High School Diploma or Equivalent
- One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
- Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
- Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
- Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.
Highlights
- 40 hours 2nd Shift. Tuesday - Saturday. 3pm-11:30pm
- Become a valued member of an excellent, dedicated health care team
- Competitive Benefits Package effective on first day
- Generous shift differentials
Facility Information Saint Francis Hospital has been an anchor institution in Connecticut since 1897. Saint Francis, a member of Trinity Health Of New England and Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation. Saint Francis Hospital, a Level 1 Trauma Center, is a 617 bed hospital and a major teaching hospital. Other Saint Francis entities include the Comprehensive Women’s Health Center, the Connecticut Joint Replacement Institute, and the Smilow Cancer Hospital.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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