Leave and Care: (ES Benefit Specialist 3) Employer Reporting Specialist - Internal Only

The ideal candidate(s) is a detail-oriented, analytical problem-solver who brings clarity to complex regulations and navigates intricate employer account matters with ease. They are an exceptional communicator who can explain complex compliance requirements clearly and confidently to diverse audiences. They are collaborative and highly adaptable, and excel at balancing regulatory enforcement with advanced customer support. Additionally, they are skilled at analyzing data, managing a varied workload, and maintaining high attention to detail to ensure accuracy, quality outcomes, and compliance with state law. Please note: These openings are only available to current employees of the Washington Employment Security Department. As an Employer Reporting Specialist, you will provide advanced, escalated support services to employers navigating the Leave and Care programs. Assigned to the Employer Reporting Team within the Employer Services Unit, you will report directly to the Employer Reporting Supervisor. Your role is vital to ensuring that Washington employers understand their rights, responsibilities, and reporting obligations. By resolving complex account discrepancies, fixing wage reporting errors, and providing targeted technical assistance, you directly safeguard public resources and promote voluntary compliance with state laws, regulations, and agency policies. In this role, you will evaluate employer compliance and investigate irregularities regarding premium collections and reporting. You will collaborate closely with internal divisions—including the Finance Department and the Compliance Fraud Team—to research unfiled reports, resolve unpaid premiums, and estimate liabilities. Acting as a subject matter expert, you will perform conferences and conciliations, adjudicate law violations, and establish proof of facts sufficient for administrative hearings. This position requires strong judgment and a commitment to data integrity, as you will document all case actions, verify calculations, and issue formal assessments for penalties and interest when necessary. Additionally, some of your duties include:

• Resolve escalated and complex employer issues regarding reporting discrepancies, payment problems, and account access.
• Provide advanced technical assistance to employers, representatives, and third-party agents regarding Leave and Care program rights, regulations, and portal navigation.
• Correct system, elective coverage, and UBI errors that prevent employers from successfully filing reports or wages.
• Research and resolve unfiled employer reports, rejected wage filings, and unpaid premium balances.
• Investigate employer irregularities and suspected fraudulent or illegal business practices in partnership with the Compliance Fraud Team and other state agencies.
• Estimate premium liabilities, assess interest and penalties for non-reporters, and coordinate with the Finance Department to initiate the collections process.
• Perform conferences, conciliations, and interviews to record facts, analyze findings, and adjudicate Leave and Care law violations.
• Evaluate discovery evidence to establish proof of facts sufficient for use in court or administrative hearings, and document findings in comprehensive written reports.

To request a full job description, click here Required Qualifications: Option 1: Six (6) years of equivalent education/experience Option 2: One (1) year as an ES Benefits Specialist 2. Option 3: One (1) year of experience equivalent to the ES Benefits Specialist 2 with another state that administers insurance benefits programs. Option 4: Associate’s Degree in a health or social science, public administration or a related field and Four (4) years of the required experience below. Option 5: Bachelor’s Degree in a health or social science, public administration or a related field and Two (2) year of the required experience below. Option 6: Master’s Degree in a health or social science, public administration or a related field and One (1) year of the required experience below. Required equity competencies:

• The ability to take action to learn and grow.

• The ability to take action to meet the needs of others.

The required experience includes:

• Regulatory Knowledge & Communication Skills: Proficiency in explaining complex regulations clearly.
• Advanced Problem-Solving & Advising: Skill in addressing complex issues and providing guidance
• Subject Matter Expertise: Proficiency in navigating intricate employer account matters.
• Workload & Quality Monitoring: Ability using available data to monitor workload and ensure quality outcomes
• Data Analysis: to verify calculations, attention to detail to ensure accuracy, regulatory knowledge to comply with laws, problem-solving to resolve discrepancies, and communication skills to report findings.
• Adaptability & Multitasking Skills: Flexibility to manage varied responsibilities.
• Premium Recovery & Estimation Expertise: Ability to resolve unpaid premium issues accurately.

Education to Experience Equivalences: Associate Degree = 2 years | Bachelors Degree = 4 years | Master's Degree or Higher = 5 years

Special Requirements/Conditions of Employment:

• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links with your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter* and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Why work with us? Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson (360-742-8208), the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

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