TELECOMMUNICATIONS ASSISTANT
Gibson Electric Membership Corporation
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At a glance
Requirements
Credentials this posting asks for.
Job overview
The Telecommunications Assistant provides administrative and customer support for the Broadband and IT department, promotes services, coordinates TV contracts, generates work orders, assists with billing, monitors regulatory requirements, and supports low‑income assistance programs at Gibson Electric's Trenton Member Service Center.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Minimum Education Required
Associates Degree
Compensation
$
Hours Per Week
40
Number Of Positions
1
Job Description
Gibson Electric Membership Corporation has a Telecommunications Assistant position now open for our Trenton Member Service Center.
Position Summary:
Provides administrative and customer support for the Broadband and IT department. Promotes Gibson Electric and Connect services. Coordinates TV service-related contracts and correspondence, tracks content costs and billing, keeps TV packages updated and contracts valid. Generates work orders, orders materials, creates and processes purchase orders. Assists with contracts, invoices, and billing. Monitors and advises on the status of federal and state regulatory requirements and maintains a calendar of required actions. Coordinates Connect's low-income assistance programs and engages with customers on utilizing assistance programs. Assists large customers in signing up for service and communicates with customers regarding changes to schedule as needed. Resolves large customer problems/complaints. Assists employees with mobile devices and orders and tracks equipment. Coordinates special projects assigned by VP of IT and Broadband. Maintains accurate customer counts by service and program.
Qualified applicants must have:
Associates degree in IT, Business or a related field of study
Courses and training in keyboarding, software used by position, customer service, office administration, business, accounting, information technology or the operation of equipment used by the position
Valid Tennessee Driver License
It is preferred that the applicant have certifications or courses related to technical services, information technology and fiber/telecommunications.
BENEFITS:
This position will receive an excellent benefits package including medical insurance, dental, vision, life insurance, short- and long-term disability insurance, defined benefit plan, 401(k) match, Paid Time Off, and paid holidays.
TO APPLY:
If you meet the above qualifications and would like to apply, visit https://gibsoncoops.com/careers to view the full position description, complete the required application form, and provide all post high school transcripts.
Application deadline is Wednesday, September 2, 2026.
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://gibsoncoops.applicantpro.com/jobs/4181535-892247.html
Job Type
Full time
Industry
Other
Place of Work
On-site
Requisition ID
4181535
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