Lead Tax Examining Technician

Summary

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services Service Center - Andover Accounts Management REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Major Duties Lead Duties Serves as a Lead Tax Examining Technician responsible for coordinating, distributing, and monitoring the workflow of a group of employees performing tax examination work. Assigns, balances, and tracks workload in accordance with established priorities, program goals, and workflow requirements to ensure equitable distribution and timely completion of assignments. Monitors inventory and workflow conditions, identifies trends or problem areas, and communicates operational issues to management. Reviews completed work for accuracy, completeness, and adherence to established procedures and quality standards; provides constructive feedback, amends or rejects work not meeting standards, and elevates significant or recurring issues to the supervisor. Maintains current knowledge of applicable policies, procedures, and directives in order to serve as a technical authority to employees; answers questions, provides guidance on work processes, and advises on the interpretation of procedures and resolution of complex or unusual cases. Conducts on-the-job training and assists with classroom instruction to support employee development, improve performance, and ensure consistent application of procedures. Provides ongoing coaching and mentoring, identifies training needs, and supports the development of employee skills and competencies. Provides input to the supervisor on employee performance, progress, and training needs, and reports conduct or disciplinary issues as appropriate. Resolves routine, informal employee concerns and refers more complex or sensitive matters to the supervisor. Performs limited administrative and operational support functions in the absence of the manager to ensure continuity of operations within established guidelines, and recommends personnel actions such as recognition of outstanding performance and process improvements. Technical Duties Applies established procedures, guidelines, and regulations to review, analyze, and process tax returns and related documents. Identifies errors, discrepancies, and missing information; determines appropriate corrective actions; and ensures compliance with applicable tax laws, rules, and procedures. Resolves a variety of routine to moderately complex cases requiring the application of judgment within established parameters, including interpreting data, verifying information, and making necessary adjustments. Reviews and analyzes more complex or sensitive cases and independently determines appropriate actions with limited direction. Utilizes applicable systems, tools, and reference materials to complete assignments accurately and efficiently while meeting quality and production standards. Provides technical assistance to less experienced employees by demonstrating work methods, explaining procedures, and supporting the accomplishment of work assignments. Performs other related duties as assigned. Factor 1: Knowledge Required The position requires thorough and comprehensive knowledge of tax examination processes, procedures, and regulations applicable to the assigned program area sufficient to independently perform the full range of technical work while guiding others. This includes knowledge of return processing, error resolution, adjustment procedures, and applicable Internal Revenue Code provisions to identify discrepancies, determine appropriate corrective actions, and ensure accurate and timely case resolution, including more complex or non-routine situations. In addition, the position requires practical knowledge of team lead principles and practices, including workload distribution, workflow coordination, quality review, coaching, and monitoring of work in progress, sufficient to ensure timely and accurate accomplishment of program objectives. The incumbent applies this knowledge to balance competing priorities, assign work based on employee skill levels, ensure consistent application of procedures, and maintain production and quality standards. Knowledge of organizational functions, workflow processes, reporting requirements, and administrative policies is required to support the supervisor, maintain operational continuity, and perform limited supervisory support duties. The work also requires knowledge of training methods and techniques, as well as effective oral and written communication skills, to provide on-the-job instruction, respond to technical inquiries, and facilitate employee development. STANDARD POSITION DESCRIPTIONS (SPD): PD92034 Visit the IRS SPD Library to access the position descriptions. Requirements

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. QUALIFICATION REQUIREMENTS: You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE GS-08: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience working/adjusting individual and/or business accounts, applying tax laws, regulations, practices, tax forms, notices, bills, and other documents relative to this position. Your experience should be sufficient to identify the nature and scope of problems or issues; make appropriate adjustments to accounts and advise the taxpayer of options available for meeting tax obligations; Experience with on-line systems, research materials, technology and tools to resolve taxpayer's inquiries/issues. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Business Results – Efficiency Business Results – Quality Customer Satisfaction – Application Customer Satisfaction – Knowledge Employee Satisfaction - Employee Contribution Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified. Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site. Performance Appraisal and Awards - Will not be used in determining your overall rating. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified or better to be rated as "well qualified" to receive special selection priority. Benefits

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Other Information

In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.