Support Service Worker - Western Behavioral Health of the Alleghenies
Altoona, PAJobSeen 2w agoSeen in employer's feed 3 days ago
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Job overview
Support Service Workers at UPMC Western Behavioral Health of the Alleghenies provide individualized assistance according to the Individual Support Plan, ensuring compliance, safety, and quality service. They handle documentation, maintain customer relationships, follow infection control standards, protect confidentiality, and must meet licensing and background check requirements while communicating courteously with the managing employer.
Skills & qualifications
Skills
Qualifications
Full job description
We are hiring Support Service Workers to support UPMC - Western Behavioral Health of the Alleghenies.
The Support Service Workers will provide services and other activities as designated in the Individual Support Plan (ISP). This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.
Responsibilities:
Compliance
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Follow Values of Everyday Lives' Policy.
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Submit HR documentation on time.
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Wear Identification badge.
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Comply with Agency requirements.
Support and Relations
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Enhance individual's growth and development.
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Follow Individual Support Plan (ISP) and Agency policies.
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Prioritize customer service.
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Communicate courteously with Managing Employer.
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Report and document complaints.
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Maintain customer relationships.
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Strive for quality and satisfaction.
Safety and Documentation
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Report safety issues and injuries.
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Follow infection control and safety standards.
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Complete infection control surveys.
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Document care and observations.
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Notify changes in individual's condition.
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Complete and submit records on time.
Participation and Confidentiality
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Join Agency committees as needed.
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Support Agency mission and philosophy.
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Attend required training.
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Protect confidentiality of individuals, Managing Employer, and Agency.
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Must be able to read and write at an 8th grade level in order to complete service records.
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Agency with Choice Services: Companion Services W1727: Level 3 Companion services are provided to individuals living in private residences for the limited purposes of providing supervision and minimal assistance that is focused solely on the health and safety of the adult individual with intellectual disabilities.
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Must successfully complete background checks to include federal and state mandated clearances, employee health screening, and post job offer drug testing.
Licensure, Certifications, and Clearances:
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Automotive Insurance
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Driver's License
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Act 34
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OAPSA
UPMC is an Equal Opportunity Employer/Disability/Veteran
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