Supervisory IT Program Manager

Summary

The National Institutes of Health (NIH) seeks a visionary IT leader as Chief of Data Center Facility Infrastructure Services (FIS). In this senior role, you will set strategic direction and long-range plans for the NIH Data Center facilities and co-location services; and provides 24-hour management of all aspects of the facility infrastructure systems, including heating, ventilating and air condition, electrical, structural integrity, and access control to support NIH.

Duties

Serve as the authoritative technical advisor to NIH and HHS leadership for all Data Center programs. Lead and manage Data Center Facility/Infrastructure Services, overseeing physical cabling, data center operations, co-location services, and facility infrastructure systems that support NIH mission needs. Foster strategic and operational partnerships with NIH Office of Research Facility (ORF) and across other NIH Institutes, Centers, and HHS operating divisions related to Data Center services. Formulate and execute complex budgets, technology investment plans, and Fee-for-Service revenue strategies to maximize cost-efficiency and ensure effective stewardship of public funds. Oversee acquisition and contract management, establishing rigorous internal controls and operational policies to guarantee strict compliance and governance. Oversee engineering evaluation, design, and planning for telecommunications and fiber/cabling infrastructure, ensuring accurate technical assessments and forward-looking system enhancements. Establish and maintain comprehensive policies, procedures, internal controls, and quality management practices to ensure effective, secure, and efficient operations. Manage contractor activities and complex telecommunications projects, including cost studies, requirements analysis, acquisition support, and technical evaluation. Provide supervisory leadership to FIS staff, including performance management, workload distribution, training oversight, and fostering professional growth and teamwork. Qualifications

You qualify at the GS-15 level, if you meet one of the following qualification requirements: IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates all of the following four competencies:1. Attention to Detail - is thorough when performing work and conscientious about attending to detail; and 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; and 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and 4. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Have 1 year of specialized experience equivalent to at least the GS-14 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing the following IT related tasks: managing business applications services and projects for an IT organization; performing business analysis functions to identify customer requirements; leading projects for the development of business applications designs, systems, and services; and providing leadership and direction to other staff in planning and delivering IT projects and services. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/13052864

How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. The position advertised in this announcement is covered by the agency's Reemployment Priority List (RPL). RPL candidates will be rated, placed into one of the quality categories below, and referred to the hiring office, once veterans' preference is applied. Qualified Well Qualified Best Qualified Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS. To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least 80 points on the assessment(s) and meet all eligibility, physical, medical, suitability, and all other requirements. Other Information

This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave. A one-year probationary period may be required upon selection/placement. A one-year supervisory trial/probationary period may be required upon selection/ placement. At the supervisor's discretion, this position may offer work schedule flexibilities: telework compressed schedules, flexible schedules. If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450 to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This information is required annually. For information, visit the NIH Ethics website: https://ethics.od.nih.gov/fd. Visit Help Applying for helpful information on the application process. Military Spouses selected from this announcement will remain in their current duty location (i.e., the official duty station of the military service member. If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodation Information. Veterans' Preference only applies to Schedule A (disability appointment), HHS Reemployment Priority List (RPL) Eligibles, HHS Priority Reemployment List (PRL) Eligibles, and Veterans Recruitment Appointments (if applicable). Additional Information The FIS organization within the NIH Center for Information Technology operates NIH's enterprise data center and high-performance computing center, including power distribution and backup/generator systems, environmental monitoring, physical security and access controls, fire suppression, capacity planning, and lifecycle management of critical facility infrastructure. FIS also oversees major network cabling infrastructure for projects across NIH. It provides 24x7 continuity of operations supporting thousands of NIH staff, researchers, and scientists who depend on uninterrupted access to computational and data resources. FIS is focused on modernization initiatives to reduce operational costs while meeting growing computational demands. As Chief you will be responsible for facility engineering, operations and maintenance, capacity and space planning, and emergency preparedness, ensuring the resiliency, availability, and physical security of NIH's critical infrastructure.