Retail Shift Lead SEA LIFE Michigan
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At a glance
Job overview
The Retail Shift Lead at SEA LIFE Michigan will lead the frontline retail team in a fast‑paced attraction environment, supporting guest experience, coaching employees, managing retail flow, and maintaining safety and operational standards.
Skills & qualifications
Skills
Benefits
Full job description
What you'll bring to the team
Retail Shift Lead - SEALIFE Michigan
Looking for a leadership role that’s more exciting than traditional retail?
Join our team and help lead daily operations in a fast-paced attraction environment where every day is different.
What You’ll Do
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Lead frontline retail team members during daily operations
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Support guest experience and resolve guest concerns
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Coach employees and provide real-time feedback
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Help manage busy guest areas and retail flow
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Maintain clean, organized, and stocked retail spaces
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Support merchandising and inventory tasks
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Serve as a floor leader and step in wherever needed
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Help maintain safety and operational standards
Qualifications & Experience
What You'll Bring
✔ Leadership or supervisory experience a plus!
✔ Strong guest service and communication skills
✔ Comfortable leading in fast-paced environments
✔ Ability to coach and motivate teams
✔ Reliable, punctual, and highly accountable
✔ Comfortable making decisions under pressure
✔ Flexible schedule including weekends and holidays
Benefits
🎉 Benefits of Joining Merlin Entertainments! 🎉
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
Pay Range
USD $15.98/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/13594/retail-shift-lead-sea-life-michigan/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Software Powered by ICIMS (https://icims.help/candidate-faq)
Location (Country-State-City) US-MI-Auburn Hills
Job ID 2026-13594
Employment Type Full-Time
Offer/Contract Type At Will (US Only)
Location Name SEA LIFE Michigan
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