Supervisory Financial Technician

Summary

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - RICS-Return Integrity and Compliance Services - Refundable Credits Examination Operation This job (or announcement) is open to current permanent IRS competitive service employees in the Fresno County Area business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Performs a wide range of technical financial analysis and case processing functions in support of the Refundable Credit Examination (RCE) program, which focuses on identifying and resolving questionable refundable credits, including but not limited to the Earned Income Tax Credit (EITC), Additional Child Tax Credit (ACTC), and American Opportunity Tax Credit (AOTC). Reviews, research, and analyzes taxpayer accounts, returns, and supporting documentation using IRS systems such as IDRS, RICS case management tools, and other applicable databases to determine the validity of claimed credits. Applies established procedures, Internal Revenue Manual (IRM) guidelines, and program criteria to evaluate discrepancies, verify taxpayer eligibility, and determine appropriate case actions. Processes examination cases by securing, reviewing, and interpreting financial and tax-related documentation submitted by taxpayers or third parties, ensuring compliance with statutory and procedural requirements. Identifies missing, incomplete, or inconsistent information and initiates follow-up actions as necessary to resolve issues. Adjusts taxpayer accounts, inputs appropriate transaction codes, and prepares case files for closure in accordance with RCE program standards, quality requirements, and timeliness expectations. Provides technical assistance to employees by explaining procedural requirements, clarifying case processing steps, and resolving routine and moderately complex issues related to refundable credit examinations. Monitors assigned inventory to ensure timely case resolution and adherence to established quality standards and identifies recurring error trends or systemic issues within casework, elevating concerns through appropriate channels for further review and resolution. Ensures compliance with disclosure laws by safeguarding taxpayer information in accordance with IRC §6103 and maintains accurate, complete, and well-documented case files. Utilizes reporting tools and automated systems to track case status, workload volumes, and performance metrics, contributing to the overall effectiveness, accuracy, and integrity of the RCE program. STANDARD POSITION DESCRIPTIONS (SPD): PD91647 Visit the IRS SPD Library to access the position descriptions. Requirements

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed). Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. IR-08 SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include: Applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight by applying supervisory principles and practices, including workload management, employee development, performance evaluation, and labor relations to effectively lead and support a team? (This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, senior specialist/analyst or other role that included managing resources, providing support to managers, mentoring team members, providing day-to-day guidance training and/or oversight of peers or others.) Reviewing financial processing and examination of taxpayer returns and supporting documentation on refundable credits for compliance with applicable tax laws, regulations, IRS procedures and to ensure accurate input and timely processing. Applying IRM (Internal Revenue Manual) provisions, refundable credit program guidelines, and case processing systems, including IDRS (Integrated Data Retrieval System) and tools utilized by RICS (Return Integrity Compliance Services) such as IAT(Integrated Automation Technologies) and AMS (Accounts Management System) to accurately evaluate cases and ensure proper resolution. Applying taxpayer rights, disclosure regulations in accordance with IRC §6103, and records management requirements to ensure the protection of sensitive information and the maintenance of accurate and complete case documentation. Communicating clearly and effectively, both orally and in writing, conduct presentations, explain procedures, and provide guidance to employees, taxpayers, and other stakeholders. Analyzing work processes, identifying trends or problem areas, utilizing reports to prioritize assignments, and implementing improvements to enhance operational efficiency and quality. Utilizing automated systems, databases, and reporting tools to manage inventory, monitor performance, and support data-driven decision-making, contributing to the overall effectiveness and integrity of program operations. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE). How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further. IRS employees must complete the Leadership Succession Review (LSR) Assessment. Step by step instructions, on the on-line self assessment and managerial assessment, are available at http://hco.web.irs.gov/apps/CAC/LSR2/mgr_check.asp. The results from this assessment are used in ranking applicants on the leadership competencies. You will need the results from this assessment to complete your on-line application. Your rating may be lowered, if your responses to the online questions are not supported. Your application will be assessed on the following technical competencies for this position: Customer Service Exceptional Accomplishment Leadership LSR Core Qualifications Planning and Evaluating Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Rating: Your application will be evaluated on the leadership assessment and technical competencies of the position to be filled per the Service's Management Selection Program (MSP) 2.0 which covers Frontline, Department and Senior Manager positions. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified. Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site. Performance Appraisal and Awards - Will not be used in determining your overall rating. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified or better to be rated as "well qualified" to receive special selection priority. Benefits

As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Other Information

In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables.