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At a glance
Job overview
Sandbox VR seeks a Shift Lead to create unforgettable guest moments, guide visitors through VR experiences, maintain store standards, and lead the team with coaching and operational responsibilities in its Fort Worth location.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Who We Are:
We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!
Interested in working at Sandbox VR? Sneak peek of our store experience HERE.
What You Will Be Doing:
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Create Unforgettable Guest Moments
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Greet guests with energy and invite them into an exciting, welcoming environment
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Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
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Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
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Be a Tech & Experience Expert
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Master our proprietary tech and keep gear calibrated
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Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
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Communicate with management and tech support when issues arise, clearly and quickly
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Keep Things Running Smoothly
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Maintain a spotless, high-energy store that meets Sandbox VR standards
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Sanitize gear thoroughly and display materials/gift cards to brand expectations
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Prepare iPads, body trackers, and gear before and after every session
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Shift Leadership & Coaching
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Open/close the store, manage daily audits, break schedules, and labor spend
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Run shift check-ins, coach in real time, and train new hires
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Ensure team performance, morale, and guest service standards remain high
What We Are Looking For:
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Egoless & Coachable: You take feedback well and pitch in wherever needed
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Adaptable & Proactive: You’re resourceful, self-driven, and good with change
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Team-Focused: You stay positive and celebrate group wins
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Reliable: On time, in uniform, and ready to shine
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Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
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Weekend Availability: Required
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Leadership: 1+ year in retail/hospitality leadership
Benefits:
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Paid sick time + 401(k) match
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Commuter benefits (transit + parking)
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Referral bonuses + employee discounts
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Free VR sessions + guest review bonus
Note: Evening and weekend availability may be required depending on the business’ needs.
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