Quality Assurance Manager

Salary Range $70,720.00 - $76,960.00 Salary

Position Type Full Time

Description

Assistance Plus is seeking a detail-oriented individual to join their Quality Assurance Team as a Quality Assurance Manager. This is a full time position, located in the Benton office.

The Quality Assurance Manager is responsible for overseeing the organization, maintenance, integrity, and accessibility of agency records across all programs. This role ensures that patient records are managed in accordance with applicable state (e.g., MaineCare) and federal requirements, as well as internal policies and best practices.

The Manager provides day-to-day oversight of records management operations, including supervision of records staff, coordination of record retention and storage processes, and support for documentation standards across services such as Behavioral Health, IDD, Home Care and related programs. The position plays a key role in promoting accurate, timely, and complete documentation to support service delivery, billing integrity, and audit readiness. This role also monitors changes in regulatory and payer requirements, helping to translate updates into practical processes, forms, and documentation expectations for staff. The Quality Assurance Manager collaborates closely with leadership, the Compliance Officer, and Information Technology teams to ensure consistent documentation practices, secure handling of sensitive information, and alignment with organizational goals.

Qualifications

Position Requirements:

• Proof of vehicle insurance at $50K/$100K and a valid Maine driver’s license are required

• Bachelor's Degree required; Master's Degree preferred.

• Excellent verbal, written, interpersonal, communication, and presentation skills

• Must be 18 years of age or older

• Advanced skill level with Microsoft Office Word and Excel

• Minimum of five years of experience/knowledge of regulatory compliance is required.

• Ability to maintain confidentiality

• High level of attention to detail

Benefits:

• Generous Earned Benefit Time

• Working in a team-oriented environment

• 12 paid holidays per year

• Agency-paid life insurance in the amount of your annual salary with a max of $50K

• Agency-paid Short-Term Disability

• Medical, dental, and voluntary insurances

• 401K Retirement Plan (up to a 4% match)

• Employee Assistance Program (EAP)

Assistance Plus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.