RECEPTIONIST
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At a glance
Job overview
The receptionist represents the residence in a professional, pleasant, courteous and accommodating manner, greeting visitors, handling telephone calls, and performing clerical duties such as filing, typing, and mail sorting while maintaining a neat front desk and responding to emergencies.
Skills & qualifications
Skills
Qualifications
Full job description
SUMMARY: Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public. Responsible for respectfully meeting and greeting all visitors to the residence and directing them to the appropriate person/ area. Directs all incoming telephone calls to the appropriate party, and performs other clerical duties such as filing, typing, mail sorting, etc. ESSENTIAL JOB FUNCTIONS: The responsibilities of the Receptionist include but are not limited to the following: 1.Perform all duties and responsibilities with a positive attitude. 2.Handle incoming telephone calls in a professional and courteous manner and directs themaccordingly. 3.Greet guests and visitors in a professional and courteous manner and directs them accordingly. 4.File correspondence. 5.Sort mail. 6.Assure the menus are properly posted. 7.Assure the bulletin boards do not contain out-dated materials. 8.Type correspondence as needed. 9.Coordinate front desk activities. 10.Maintain the front desk in a neat and orderly manner. 11.Respond to emergency situations by contacting appropriate party; 911, fire department, police, etc. 12.Attend required in-service training sessions and orientations. 13.Respond to resident’s needs. EQUIPMENT TO OPERATE AND PERFORM ESSENTIAL FUNCTIONS: 1.Telephone / Reception switchboard2.Copier3.Computer
Requirements
QUALIFICATION STANDARDS: a.Knowledge, Skills, and Abilities: Must have knowledge of basic telephone reception systemsand techniques. The ability to handle all incoming telephone calls and visitors in a pleasant andcourteous manner, provide clerical support and represent the residence in a professionalmanner. The ability to respond calmly to emergency situations is essential. The ability tocommunicate in English both orally and in writing is essential. May require some lifting,bending, stretching and stooping. b.Education: A high school diploma or GED is preferred. c.Experience: Requires six months to one-year prior reception experience in an officeenvironment. Typing or word processing experience is preferred. d.Certificates/ Licenses: None required.
Salary Description
15.92
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