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Customer Service Collections Rep

Thompson Health

Canandaigua, NYOther$19.5–23/hrTracked 2 days agoSeen in employer's feed 2 days ago
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At a glance

Compensation
$19.5–23/hr
Location
Canandaigua, NY
Schedule
Other
Work Authorization
Not specified

Job overview

The role works with patients in person or via telephone to answer questions and secure payment or payment arrangements for self‑pay accounts, provides information on payment policies, alternative financing, insurance options, state programs and financial aid, reviews potential bad debt transfers, and lives the CARES values while promoting the Thompson Way.

Skills & qualifications

RequiredNice to have

Skills

ExcelWordWeb‑Based Patient Financial ApplicationsPublic/Patient RelationsCommunicationCollection Practices

Qualifications

Associates Degree Preferred2 to 3 Years Medical Billing or Collection Experience Required

Full job description

Description

Schedule: Per Diem (Monday-Friday - days)

Main Function:

  • Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.

  • Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program.

  • Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines.

  • Lives the CARES values and promotes the Thompson Way.

Qualifications:

  • Associates Degree preferred.

  • 2 to 3 years of previous medical billing or collection experience is required.

  • Familiarity with collection practices.

  • Excellent public/patient relations and communication skills.

  • Skills in using computers, including Excel and Word required.

  • Skills in using web-based patient financial applications/systems.

Pay Range: $19.50 - $23.00

Starting Pay: Based on Experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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