Front Office Manager - Franchise

Job Identification: 223008

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary 45000/yr

Property Name DoubleTree by Hilton Owatonna

Responsibilities

• ManageallFrontOfficeoperationstoinclude,butnotlimitedto:

• Guestservicesandregistration(check-in/check-out)

• Roominventoryandavailability

• Guestservicestandardsandinitiatives

• Water park operations – scheduling and working with Maintenance

• Costcontrolsandoverallprofitability

• BasicknowledgeandunderstandingofPMS and credit card processing devices

• Budgetingandforecasting

• Policyandprocedure implementationandenforcement

• Teammembertraining

• Monitor and develop team member performance to include, but not limited to, providing supervision,scheduling,conductingcounselingandevaluationsanddeliveringrecognitionand reward.

• Monitorandassessserviceandsatisfactiontrends,evaluate,andaddressissuesandmake improvements accordingly.

• Meetandgreetguestsandrespondtoguestinquiries,requestsandissuesinatimely, friendly, and efficient manner and resolves guest concerns.

• Initiateandimplementup-sellingtechniquestopromotehotelservicesandfacilitiesto maximize room occupancy and overall revenue.

• Ensureteammembershavecurrentknowledgeofhotelproducts,services,facilities,events, pricing and policies and knowledge of the local area and events.

• Completeauditprocedures,asneeded.

• Make reservations and have knowledge of all the outlets.

• Coordinateroomstatusupdateswiththehousekeepingdepartment.

• Abletoworkanyshift,includingweekendsandholidays.

• Recruit,interview,andtrainteammembers

• PMSsystemandcashhandling

• Ensuretimelyandaccuratecustomer service.

• Handlecomplaintsandspecificcustomers'requests

• Ensurethecompany’spoliciesandsecurityrequirementsare met.

• Respondtoemergenciesonpropertyandcommunicatewithothermanagersand/or authorities, as necessary.

• Servesas propertypointpersonforanyITorTelcomrelatedissuesandcoordinatesresolution with any pertinent 3rdparty vendors or systems support. Conducts initial trouble shooting such as network connectivity tests.

Requirements

• Minimumfouryearshotelfrontofficeexperiencerequired.Threeyearsinhotelmanagement preferred.

• PMSsystemandcashhandling

• Handsonexperiencewithofficemachines

• Thoroughknowledgeofcustomerservice,officemanagementandbasicbookkeeping procedures

• ProficiencyinEnglish(oralandwritten)

• SolidknowledgeofMSOffice,particularlyExcelandWord

• Excellentcommunicationandpeopleskills

• Goodorganizationalandmultitaskingabilities

• Problem-solvingskills

• HighSchooldiploma:additionalcertificationisaplus.

Physical Requirements

• Abletostandforlongperiodsof time.

• ModerateLifting

• Handandfinger dexterity

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.