City Unlock Manager

About the Company

Founded in 2015, Rapido is India’s leading multi-modal mobility platform. What began with bike taxis has rapidly evolved to include auto-rickshaws, cab-hailing, and peer-to-peer deliveries. Today, Rapido commands a dominant 70% market share in bike taxis, 40% in auto rides, and holds the second-largest position in the cab segment with a 22% share—establishing us as the overall market leader in ride-hailing. With over 4+ million rides completed daily and more than 2 billion rides served to date, Rapido operates in 200+ cities and is aggressively expanding toward a presence in 500 cities. In 2024, we proudly achieved unicorn status with a valuation of $1.1 billion. Driven by technology and innovation, we’re expanding into new categories while remaining committed to improving last-mile connectivity and empowering livelihoods at scale. We are not an option; we are a choice!

About the Role

We are looking for a highly driven and analytical City Unlock Manager to own and scale bike-taxi supply growth in Mumbai. This role requires a combination of strategic thinking, data-driven decision making, stakeholder management, and strong execution capabilities. The ideal candidate should be comfortable working with large datasets, identifying growth opportunities, collaborating with cross-functional teams, and owning city-level business metrics and P&L outcomes.

Responsibilities

Supply Growth & City Unlock

• Identify and unlock growth opportunities across the city to increase captain acquisition and engagement.
• Develop and execute city-level supply acquisition and activation strategies.
• Design and run pilots, experiments, and on-ground interventions to improve supply availability.
• Monitor supply health metrics and drive corrective actions to meet city growth objectives.
• Build scalable playbooks that can be replicated across geographies.

Data Analytics & Business Insights

• Independently analyze operational and business data to identify trends, gaps, and opportunities.
• Create dashboards, trackers, and performance reports using Excel/Google Sheets.
• Translate complex data into actionable recommendations for business growth.
• Work with Metabase and internal data systems to derive insights and support decision-making.
• Knowledge of SQL will be an added advantage.

Cross-Functional Stakeholder Management

• Collaborate closely with Product, Marketing, Operations, Finance, and Central Strategy teams.
• Gather insights from field operations and convert them into actionable business recommendations.
• Present findings, influence decision-making, and drive execution across teams.
• Track action items, ensure timely follow-ups, and close loops effectively.
• Act as the voice of the city while working with central teams.

Business & P&L Ownership

• Own key city-level business metrics related to supply growth, utilization, and profitability.
• Understand and manage various P&L levers including acquisition costs, incentives, earnings, and operational expenses.
• Balance growth and profitability while ensuring sustainable business outcomes.
• Drive initiatives to improve efficiency and maximize returns on investments.

Qualifications

2–6 years of experience in Operations, Business Strategy, Growth, Consulting, Marketplace, Mobility, Logistics, Quick Commerce, FMCG, or related domains.

Required Skills

• Strong analytical skills with proficiency in Excel/Google Sheets.
• Ability to independently structure problems and derive insights from data.
• Excellent communication and presentation skills.
• Demonstrated ability to manage multiple stakeholders and drive execution without direct authority.
• Strong ownership mindset with a bias for action.
• Comfortable working in a fast-paced startup environment.
• SQL and BI tools (Metabase, Tableau, Power BI, etc.) knowledge preferred.

Preferred Skills

• Success Metrics
• Supply acquisition and activation growth.
• Improvement in supply availability and utilization.
• Achievement of city-level growth and profitability targets.
• Successful execution of strategic initiatives and pilots.
• Cross-functional project delivery and stakeholder satisfaction.