Epic Willow Ambulatory Specialist

Job Description

Provide day-to-day Epic Willow support Troubleshoot system issues and user-reported concerns Perform maintenance, configuration updates, and optimization activities Support stabilization efforts following a major Epic go-live Serve as a key resource for ongoing operational support and system reliability 25% Project & Build Work Support several upcoming pharmacy openings Participate in Willow build, enhancement, and implementation activities Assist with testing, validation, and deployment of new functionality Collaborate with operational and pharmacy stakeholders on new initiatives

Skills and Requirements

Epic Willow Ambulatory (WAM) certification Hands-on Epic Willow Ambulatory support experience Experience supporting both application maintenance and enhancement/build activities Ability to function as a generalist across Willow operations, support, and optimization Strong troubleshooting and production support experience in a healthcare environment Epic Willow Inpatient experience Experience supporting Epic environments during post-go-live stabilization Experience with pharmacy expansion projects, new clinic/pharmacy openings, or application build initiatives Knowledge of Epic optimization and workflow improvement efforts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].