Communications Vendor Operations Manager

At Stori, we’re looking for a Communications & Vendor Operations Manager to help transform the way we communicate with customers throughout the collections journey. This is a strategic role for someone who combines operations, technology, automation, vendor management, and data-driven decision making and is excited to build scalable solutions in a fast-growing fintech environment.

What will you do? 🔹 Lead the strategy and execution of digital collections communications across WhatsApp, SMS, bulk messaging, and email throughout different stages of delinquency. 🔹 Drive automation and process optimization, identifying opportunities to improve efficiency and customer engagement. 🔹 Own the relationship with key technology partners, including CRM, dialer, and digital communications platforms. 🔹 Manage external vendors, including performance, SLAs, integrations, transitions, and market scouting for new solutions. 🔹 Lead the evolution toward conversational automation and bots, including solutions for advanced delinquency stages, payment plans, discounts, and other customer benefits. 🔹 Oversee the creation and approval of digital collections scripts, ensuring alignment with Mexico’s collections regulatory framework. 🔹 Lead a centralized team, managing objectives, capacity, efficiency, headcount, and automation initiatives.

What are we looking for? ✅ Experience in product management and/or end-to-end project management ✅ Strong experience in vendor management and stakeholder coordination ✅ Hands-on knowledge of dialers and digital communication platforms ✅ Understanding of collections regulations in Mexico ✅ Strong analytical and problem-solving skills ✅ Advanced Excel; SQL or BI tools are a plus ✅ Intermediate-advanced English ✅ Strong negotiation, communication, and leadership skills ✅ A continuous-improvement mindset and genuine interest in automation and technology ✅ Ability to thrive in a dynamic, fast-paced fintech environment

What we offer ✨ Competitive compensation ✨ Above-the-law benefits ✨ Major Medical Expenses Insurance ✨ Hybrid work model ✨ The opportunity to lead the technology and automation transformation of collections operations ✨ A dynamic, collaborative environment with significant opportunities for learning and impact

If you’re passionate about operations, technology, automation, and building scalable solutions, we’d love to hear from you.

📩 Apply and join Stori!