Operations Coordinator

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The Operations Coordinator will provide contact and liaison between customers and internal departments by performing general office activities. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements while directly supporting production and warehouse leadership as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with internal and external customers to support staff and customer needs.
• Respond to general inquiries and telephone calls.
• Respond to requests by researching information and take detailed messages. May be authorized to make decisions on routine matters as delegated by the supervisor. Refer problems to supervisor/manager for resolution.
• Verify information and data to ensure market compliance with regulations and procedures.
• Collect, track, and input data on relevant operations metrics to support tracking production and warehouse performance (including shorts, mispicks, dump/damage, and service levels.)
• Check documents for accuracy and completeness, cross reference information.
• Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager’s review.
• Maintain files, record keeping activities and confidential data.
• Problem resolution on a smaller or less complex scale or in a liaison role. May handle or assist in a segment of a project.
• Prepare and update recurring and routine internal reports, collect and verify data.
• Other duties as assigned by manager.

RELATIONSHIPS

• Internal: The incumbent is required to interact with managers, employees, customers, and vendors at all levels of responsibility throughout the company in a professional manner.
• External: N/A

WORK ENVIRONMENT

• The work will take place at a desk in an office environment but may occasionally require work in normal production or warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS Related Experience/Requirements:

• Minimum one-year production and/or warehouse experience required, preferably in a food environment.

Knowledge/Skills/Abilities:

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Strong math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Perform cross-functional activities, and work on a varying schedule.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• One-year clerical experience
• Computer skills, data entry and word processing skills

Certifications/Training

• N/A

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time: OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER JOB REQUIRES WORKER TO: FREQUENCY:

STAND CONTINUOUSLY WALK CONTINUOUSLY DRIVE VEHICLE N/A SIT FREQUENTLY

LIFT 1-10 lbs (Sedentary) FREQUENTLY 11-20 lbs (Light) FREQUENTLY 21-50 lbs (Medium) FREQUENTLY 51-100 lbs (Heavy) OCCASIONALLY Over 100 lbs (Very Heavy) N/A

CARRY 1-10 lbs (Sedentary) FREQUENTLY 11-20 lbs (Light) FREQUENTLY 21-50 lbs (Medium) FREQUENTLY 51-100 lbs (Heavy) OCCASIONALLY Over 100 lbs (Very Heavy) N/A

PUSH/PULL *1 FREQUENTLY CLIMB/BALANCE *2 FREQUENTLY STOOP/SQUAT FREQUENTLY KNEEL FREQUENTLY BEND FREQUENTLY REACH ABOVE SHOULDER FREQUENTLY TWIST FREQUENTLY GRASP OBJECTS *3 FREQUENTLY MANIPULATE OBJECTS *4 FREQUENTLY MANUAL DEXTERITY *5 CONTINUOUSLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift) 2 (Climb/Balance: In/Out Truck/Trailer t1o cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs) 3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel) 4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps) 5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html This role may also receive overtime compensation.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $16 - $25 EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status