IT Specialist (OS/CUSTSPT)

Summary

See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $89,508 - $ 116,362 Columbus, OH: $93,400 - $121,422 Dayton, OH: $92,841- $120,696 Fort Belvoir, VA: $102,415- $133,142 New Cumberland, PA: $102,415- $133,142 Ogden, UT: $89,508 - $ 116,362 Philadelphia, PA: $98,630- $128,221 Richmond, VA: $93,499- $121,551

Duties

• Serves as a technical specialist for SAP Warehouse Management System (WMS), including SAP Extended Warehouse Management (EWM), supporting the planning, configuration...
• ...installation, implementation, maintenance, and operation of warehouse end-user computing equipment that connects to SAP WMS production and non-production environments.
• Configures, maintains, and troubleshoots SAP WMS client/workstation environments (SAP GUI and/or SAP Fiori warehouse applications)...
• ...and associated operating system images, drivers, firmware, and device-management settings used on the warehouse floor and in supporting administrative areas.
• Integrates and supports SAP WMS-connected warehouse hardware, including label and document printers, RF handhelds, barcode readers, vehicle-mounted terminals, Voice Pick devices, tablets...
• ...Smart Cabinets, and related peripherals; resolves hardware/software interface and interoperability problems among devices, wireless/RF networks, print/output services, and the SAP WMS application stack.
• Supports SAP WMS RF/mobile access methods used at DLA sites (RF Framework / ITS Mobile or equivalent SAP mobile warehouse clients), including device imaging, connectivity validation, and complex end-user access and usage troubleshooting.
• Performs site surveys, staging, imaging, kitting, installation, site acceptance testing, cutover/go-live technical support, and post-implementation customer support for SAP WMS end-user computing configurations at CONUS and OCONUS locations.
• Updates and maintains configuration baselines for SAP WMS workstations and warehouse peripherals; conducts comparative analysis of equipment models for performance...
• ...compatibility with the SAP WMS architecture, cost, and supportability; and recommends revisions to IT standards, guidelines, or approved device configurations.
• Advises DLA management officials and site stakeholders on SAP WMS hardware/OS configuration standards, device compatibility, and infrastructure requirements needed to support warehouse operations.

Qualifications

To qualify for an IT Specialist (OS/CUSTSPT), your resume and supporting documentation must include: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qalifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Configures, maintains, or troubleshoots SAP Warehouse Management System (WMS) / SAP Extended Warehouse Management (EWM) client, RF/mobile, or printer/output environments in production and/or non-production. - Integrates warehouse end-user computing hardware (RF handhelds, printers, scanners, vehicle-mounted terminals, Voice Pick devices, or tablets) with a warehouse management application, including resolution of device-to-application, device-to-network, and print/output interoperability issues. - Plans, stages, images, installs, and supports warehouse IT equipment used with SAP WMS or a comparable warehouse management system, including site surveys, configuration baselines, and go-live/cutover technical support. - Diagnoses and resolves complex end-user access and usage problems for warehouse systems, including operating system, driver/firmware, wireless/RF connectivity, and SAP WMS client issues, with little or no day-to-day supervision. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level. How You Will Be Evaluated

The assessments for this job will measure the following Competencies: Reading Comprehension Decision Making Accountability Attention to Detail Customer Service Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Self-Management Stress Tolerance Teamwork Reasoning Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Other Information

As required by 5 C.F.R. § 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194). For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.