Administrative Manager

Summary

The Chief of the Strategic Engagements and Development Office leads Agency-wide Safety and Mission Assurance communications, knowledge sharing, and training initiatives. The position directs civil servants and contractor teams, manages policies and workflows, oversees development of multimedia and learning products, and advances mission-focused engagement that strengthens SMA expertise across NASA.

Duties

• Sets strategic direction for the office, establishes priorities, and aligns office initiatives with NASA Safety Center and Office of Safety and Mission Assurance (OSMA) mission objectives.
• Oversees development and execution of SMA communications, knowledge management, training programs, multimedia products, and engagement activities.
• Provides supervision and leadership for civil servants and contractor personnel; assigns work; evaluates performance; and fosters technical and organizational excellence.
• Develops and manages policies, procedures, schedules, and workflows to support OSMA’s learning, communication, and knowledge sharing programs.
• Coordinates efforts across OSMA, NSC, Centers, and external partners to ensure consistent implementation of SMA training, communications, and knowledge initiatives.
• Provides authoritative guidance and decisions related to planning, coordination, and resolution of critical issues involving products, communications, and training services.
• Manages office resources, project schedules, contractor work, and budget activities to ensure timely and effective delivery of products and services.
• Identifies workforce development and training needs and ensures implementation of appropriate learning opportunities for office personnel.
• Perform a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level: Leading technical or program teams in the delivery of SMA communications, training, knowledge management tools, or safety related products and services across an organization; Developing and implementing policies, procedures, strategic plans, or operational frameworks that support enterprise level safety, communication, learning, or knowledge sharing programs; Managing projects or resources-including monitoring contractor performance, coordinating cross organizational activities, evaluating costs, and ensuring alignment with long term mission objectives. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of artificial intelligent (AI) or AI-assisted tools during the application process.

How You Will Be Evaluated

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements outlined in this vacancy announcement. Your resume and supporting documentation will be reviewed in conjunction with your responses to the assessment questionnaire. As part of the assessment, your responses will be scored and used to place you into one of two quality groups. These scores, along with your qualifications and supporting materials, will determine your referral status. Please ensure your application materials and responses accurately reflect your experience and competencies, as misrepresentation may result in removal from consideration. These competencies will be assessed using technical assessments. They may also be evaluated during a structured interview: Customer Service Organizational Awareness Teamwork Technical Competence Business Management Information Management To preview the application questionnaire, click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13047579 NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Under NASA's quality grouping process, applicants will be assessed on the position competencies and placed in one of two groups identified and defined below: Best Qualified Group - Applicants who demonstrate a superior level of all evaluation criteria. Qualified Group - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities. Candidates eligible for ICTAP/CTAP, reemployment priority or priority consideration will be referred before other candidates, as necessary. If no such candidates apply or are eligible to be referred, the following candidates will be sent to the hiring official for employment consideration: Best Qualified merit promotion candidates. Highly Qualified merit promotion candidates may also be referred, if additional candidates are needed. Qualified candidates eligible for consideration under Schedule A or VRA in accordance with veterans' preference rules, as applicable. Qualified candidates that are eligible for special hiring authorities or non-competitive hiring authorities. NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: [email protected]. Other Information

Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you are applying for a GS-12 or higher level and are a current federal employee, you must meet applicable time-in-grade requirements to be considered eligible for this position. To be eligible, you must have completed a minimum of 52 weeks in a position no more than 1 grade lower than the advertised position. (Please submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible.) Note: Time-in-grade requirements also apply to applicants who have held a non-temporary, competitive service GS position in the past year. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Be well qualified for this position to receive consideration. Candidates rated in the 'Best Qualified' category are considered well-qualified. Please see 'How You Will Be Evaluated' for more information. - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Qualified NASA term employees who have term conversion eligibility (Term Appointments | NASA) under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures. Per Executive Order 14343, this position is not part of a bargaining unit. Probationary Period You may be required to serve a one-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Supervisory probationary periods are not subject to the process outlined above. However, if you are also required to complete a standard probationary period, you will be subject to the requirements and conditions of both the standard and supervisory probationary periods.