Customer Care Representative-35-14
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At a glance
Job overview
UPS seeks a Customer Care Representative to deliver excellent service and create value for customers. The role involves handling package inquiries, collaborating with teammates, meeting performance metrics, and proposing improvements. Candidates should thrive in a fast‑paced environment, manage multiple tasks, and communicate effectively in both English and Spanish.
Skills & qualifications
Skills
Qualifications
Full job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Representante de servicio al cliente Grado: 7 Desde casa - Medellin
Job Summary This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.
Working Hours: Between 1:00 am and 01:00 Pm
Responsibilities: Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary. Maintains awareness of performance goals and results. Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.). Submits ideas and solutions to improve the UPS experience Multiskills
Qualifications: Strong customer service skills and listening skills Strong written and verbal communication and problem-solving skills Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail Customer service or general administrative experience – Preferred English 70% Student or above of Technical Systems management (Office)
Employee Type:
Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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